Maria Hurtado
San Diego
Summary
- Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Attendance Assistant
San Diego School District
San Diego, CA
09.2023 - Current
- Provided valuable input in revising attendance policies to be more effective and aligned with district guidelines.
- Answered inquiries from parents and school officials.
- Investigated student absence and documented information relating to absences.
- Streamlined the process of documenting excused and unexcused absences, enabling quicker administrative decisions.
- Efficiently managed daily tasks such as recording tardy arrivals, updating attendance logs, and notifying relevant staff members about changes in student status.
- Completed daily logs for management review.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Maintained confidentiality when handling sensitive information related to student absences or disciplinary actions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Coordinated closely with guidance counselors to address any underlying issues affecting student attendance patterns.
- Collaborated with teachers to identify students at risk of chronic absenteeism, resulting in tailored interventions.
Instructional Assistant
St. Catherine Of Sienna School
Seattle, WA
08.2022 - 06.2023
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Coordinated with other instructional assistants to ensure consistent implementation of classroom procedures and expectations across all subjects.
- Cleaned and organized classrooms, materials and supplies
Customer Experience Representative
J.B Hunt Transportation
Lowell, AR
09.2017 - 04.2020
- Manage customer relations by engaging customer on a regular basis providing solutions to meet their needs and volume goals to maximize freight potential and growth
- Ensure on time delivery through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads.
- Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
- Ensure payment for international carriers including Mexico and Canada
- Built sustainable relationships and trust with customer accounts through open interactive communication.
- Communicated with customers via phone, email and online chats.
Lead Teacher
The Kids Studio
Rogers, AR
08.2015 - 08.2017
- Established and enforced classroom rules to promote a safe and respectful learning environment
- Monitored student behavior and performance, and implemented appropriate interventions when needed
- Developed and implemented differentiated instruction strategies to meet the individual needs of each student
- Organized activities to promote physical, mental and social development of each child.
- Involved parents in student learning to increase family interaction and student support.
- Created various strategies to engage students and deliver enriching educational opportunities.
- Handled and resolved disciplinary issues according to district protocols
Host
Foster Pint & Plate
Rogers, AR
02.2015 - 10.2015
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Sales Representative
Cricket Wireless
Rogers, AR
08.2014 - 12.2014
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Replenished and arranged items to maintain appearance.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transaction
Education
Associate of Applied Science - Early Childhood Education
NorthWest Arkansas Community College
Bentonville, AR05.2016
Skills
- Truancy reporting
- Classroom Support
- Calm and Patient Demeanor
- Reading and Writing Support
- Relationship Building
- Credit Card Payment Processing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Attendance Assistant
San Diego School District
09.2023 - Current
Instructional Assistant
St. Catherine Of Sienna School
08.2022 - 06.2023
Customer Experience Representative
J.B Hunt Transportation
09.2017 - 04.2020
Lead Teacher
The Kids Studio
08.2015 - 08.2017
Host
Foster Pint & Plate
02.2015 - 10.2015
Sales Representative
Cricket Wireless
08.2014 - 12.2014
Associate of Applied Science - Early Childhood Education
NorthWest Arkansas Community College