Maria Hurtado
San Diego
Summary
- Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Attendance Assistant
San Diego School District
09.2023 - Current
- Provided valuable input in revising attendance policies to be more effective and aligned with district guidelines.
- Answered inquiries from parents and school officials.
- Investigated student absence and documented information relating to absences.
- Streamlined the process of documenting excused and unexcused absences, enabling quicker administrative decisions.
- Efficiently managed daily tasks such as recording tardy arrivals, updating attendance logs, and notifying relevant staff members about changes in student status.
- Completed daily logs for management review.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Maintained confidentiality when handling sensitive information related to student absences or disciplinary actions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Coordinated closely with guidance counselors to address any underlying issues affecting student attendance patterns.
- Collaborated with teachers to identify students at risk of chronic absenteeism, resulting in tailored interventions.
Instructional Assistant
St. Catherine Of Sienna School
08.2022 - 06.2023
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Coordinated with other instructional assistants to ensure consistent implementation of classroom procedures and expectations across all subjects.
- Cleaned and organized classrooms, materials and supplies
Customer Experience Representative
J.B Hunt Transportation
09.2017 - 04.2020
- Manage customer relations by engaging customer on a regular basis providing solutions to meet their needs and volume goals to maximize freight potential and growth
- Ensure on time delivery through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads.
- Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
- Ensure payment for international carriers including Mexico and Canada
- Built sustainable relationships and trust with customer accounts through open interactive communication.
- Communicated with customers via phone, email and online chats.
Lead Teacher
The Kids Studio
08.2015 - 08.2017
- Established and enforced classroom rules to promote a safe and respectful learning environment
- Monitored student behavior and performance, and implemented appropriate interventions when needed
- Developed and implemented differentiated instruction strategies to meet the individual needs of each student
- Organized activities to promote physical, mental and social development of each child.
- Involved parents in student learning to increase family interaction and student support.
- Created various strategies to engage students and deliver enriching educational opportunities.
- Handled and resolved disciplinary issues according to district protocols
Host
Foster Pint & Plate
02.2015 - 10.2015
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Sales Representative
Cricket Wireless
08.2014 - 12.2014
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Replenished and arranged items to maintain appearance.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transaction
Education
Associate of Applied Science - Early Childhood Education
NorthWest Arkansas Community College
Bentonville, AR05.2016
Skills
- Truancy reporting
- Classroom Support
- Calm and Patient Demeanor
- Reading and Writing Support
- Relationship Building
- Credit Card Payment Processing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Attendance Assistant
San Diego School District
09.2023 - Current
Instructional Assistant
St. Catherine Of Sienna School
08.2022 - 06.2023
Customer Experience Representative
J.B Hunt Transportation
09.2017 - 04.2020
Lead Teacher
The Kids Studio
08.2015 - 08.2017
Host
Foster Pint & Plate
02.2015 - 10.2015
Sales Representative
Cricket Wireless
08.2014 - 12.2014
Associate of Applied Science - Early Childhood Education
NorthWest Arkansas Community College