Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Hurtado

San Diego

Summary

  • Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

10
10
years of professional experience

Work History

Attendance Assistant

San Diego School District
09.2023 - Current
  • Provided valuable input in revising attendance policies to be more effective and aligned with district guidelines.
  • Answered inquiries from parents and school officials.
  • Investigated student absence and documented information relating to absences.
  • Streamlined the process of documenting excused and unexcused absences, enabling quicker administrative decisions.
  • Efficiently managed daily tasks such as recording tardy arrivals, updating attendance logs, and notifying relevant staff members about changes in student status.
  • Completed daily logs for management review.
  • Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
  • Maintained confidentiality when handling sensitive information related to student absences or disciplinary actions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Coordinated closely with guidance counselors to address any underlying issues affecting student attendance patterns.
  • Collaborated with teachers to identify students at risk of chronic absenteeism, resulting in tailored interventions.

Instructional Assistant

St. Catherine Of Sienna School
08.2022 - 06.2023
  • Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
  • Created lesson materials, visuals, and digital presentations to supplement lesson plans.
  • Coordinated with other instructional assistants to ensure consistent implementation of classroom procedures and expectations across all subjects.
  • Cleaned and organized classrooms, materials and supplies


Customer Experience Representative

J.B Hunt Transportation
09.2017 - 04.2020
  • Manage customer relations by engaging customer on a regular basis providing solutions to meet their needs and volume goals to maximize freight potential and growth
  • Ensure on time delivery through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads.
  • Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
  • Ensure payment for international carriers including Mexico and Canada
  • Built sustainable relationships and trust with customer accounts through open interactive communication.
  • Communicated with customers via phone, email and online chats.

Lead Teacher

The Kids Studio
08.2015 - 08.2017
  • Established and enforced classroom rules to promote a safe and respectful learning environment
  • Monitored student behavior and performance, and implemented appropriate interventions when needed
  • Developed and implemented differentiated instruction strategies to meet the individual needs of each student
  • Organized activities to promote physical, mental and social development of each child.
  • Involved parents in student learning to increase family interaction and student support.
  • Created various strategies to engage students and deliver enriching educational opportunities.
  • Handled and resolved disciplinary issues according to district protocols

Host

Foster Pint & Plate
02.2015 - 10.2015
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.

Sales Representative

Cricket Wireless
08.2014 - 12.2014
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Replenished and arranged items to maintain appearance.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Greeted and assisted customers to foster positive experiences.
  • Operated register, handled cash and processed credit card transaction

Education

Associate of Applied Science - Early Childhood Education

NorthWest Arkansas Community College
Bentonville, AR
05.2016

Skills

  • Truancy reporting
  • Classroom Support
  • Calm and Patient Demeanor
  • Reading and Writing Support
  • Relationship Building
  • Credit Card Payment Processing

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Attendance Assistant

San Diego School District
09.2023 - Current

Instructional Assistant

St. Catherine Of Sienna School
08.2022 - 06.2023

Customer Experience Representative

J.B Hunt Transportation
09.2017 - 04.2020

Lead Teacher

The Kids Studio
08.2015 - 08.2017

Host

Foster Pint & Plate
02.2015 - 10.2015

Sales Representative

Cricket Wireless
08.2014 - 12.2014

Associate of Applied Science - Early Childhood Education

NorthWest Arkansas Community College

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Maria Hurtado