Maria Hernandez
San Mateo
Summary
Dynamic and results-driven professional with extensive experience in team leadership and customer service at Walgreens. Proven ability in cash handling and staff training, enhancing operational efficiency and customer satisfaction. Recognized for implementing effective inventory management strategies, contributing to improved stock accuracy and a positive shopping experience.
Overview
2
2
years of professional experience
Work History
Shift Leader
Walgreens
10.2024 - Current
- Supervised team members to ensure efficient store operations and customer service standards.
- Assisted in training new staff on operational procedures and store policies.
- Managed cash register transactions, ensuring accuracy in handling payments.
- Monitored inventory levels, facilitating timely restocking of merchandise.
Cashier
Paris Baguette
12.2023 - Current
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Implemented inventory management practices, contributing to improved stock accuracy.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
Shift Manager
Panera Bread, Jamba Juice
08.2023 - 08.2024
- Coordinated staff schedules to optimize coverage and enhance workflow efficiency.
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained new employees on operational procedures and customer service protocols.
- Monitored performance metrics, providing feedback to team members for continuous improvement.
Server
Santa Ramen, Japanese Food
08.2023 - 08.2024
- Managed multiple tables effectively, prioritizing tasks to optimize service flow during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, maintaining high standards of quality.
- Assisted in maintaining cleanliness and organization of dining area, ensuring compliance with health regulations.
Education
Industrial Psichology - Psichology
Mariano Gálvez
Guatemala City, Zone 211-2023
Bilingual Elementary Teacher - Bilingual Education
Instituto Normal Para Señoritas
Guatemala City, Zona 111-2015
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Staff education and training
- Verbal and written communication
- Customer retention strategies
- Food safety
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Timeline
Shift Leader
Walgreens
10.2024 - Current
Cashier
Paris Baguette
12.2023 - Current
Shift Manager
Panera Bread, Jamba Juice
08.2023 - 08.2024
Server
Santa Ramen, Japanese Food
08.2023 - 08.2024
Industrial Psichology - Psichology
Mariano Gálvez
Bilingual Elementary Teacher - Bilingual Education
Instituto Normal Para Señoritas
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