Maria Hernandez
Industrial Engineering B.S. & Energy Management M.S.
Vancouver,BC
Summary
Diligent Industrial Engineering B.S. and Energy Management M.S., with a strong passion for logistics and operations, promote warehouse functions to meet production goals and customer needs. Experienced in managing fast-paced work, inspecting shipments, and resolving issues with vendors and their representatives. Previous experience includes monitoring daily indicators through SAP and BW Analyzer while working for a beverage bottling company. Having worked as a finance professional, I developed skills in data analysis and problem-solving, including financial planning, cost analysis, and expense control.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Representative
PROCLEAN
Vancouver, BC
09.2022 - Current
- Provided primary customer support to internal and external customers.
- Responded over 50 customer requests per day for products, services, and company information.
- Maintained accurate records of customer bookings and invoices, ensuring smooth administrative operations.
- Excelled at multitasking, seamlessly transitioning between customer service and cleaning duties.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Finance and Administration Manager
HALLIBURTON SRL LATIN AMERICA
08.2021 - 10.2022
- Oversaw payment coordination for suppliers and employees, ensuring accuracy and timeliness
- Updated daily transaction records to assist with payroll and billing administration.
- Demonstrated excellent remote communication skills, maintaining high productivity and promoting team collaboration.
- Produced reports outlining latest financial information such as expenses, income and outstanding balances.
- Prepared and posted receipts and deposits to facilitate standard bookkeeping.
Logistics Coordinator
COCA-COLA FEMSA
11.2020 - 06.2021
- Scheduled and coordinated truck, ship, and air transport to maximize productivity and maintain organized calendar.
- Generated daily performance reports to track and analyze shipping trends at over 37 locations across the country
- Generated weekly performance reports to track and analyze shipping trends.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations, and minimize waste, according to obsolescence risk.
- Utilized SAP and BW analyzers to analyze databases.
- Managed petty cash, invoices, payments to suppliers, and legalization of administrative expenses
Education
Master of Energy Management -
NEW YORK INSTITUTION OF TECHNOLOGY
Vancouver, Canada 05.2022 - 07.2024
Industrial Engineering Degree -
PONTIFICAL XAVIER UNIVERSITY
Bogota, Colombia 05.2022 - 08.2023
Skills
Data analysisundefined
Certification
OFA Level 1 Certification
Publications
Optimizing Garment Production Processes: Reducing Delivery Time for BIOZZIDO JEANS S.A.S.
Timeline
Customer Service Representative
PROCLEAN
09.2022 - Current
Industrial Engineering Degree -
PONTIFICAL XAVIER UNIVERSITY
05.2022 - 08.2023
Master of Energy Management -
NEW YORK INSTITUTION OF TECHNOLOGY
05.2022 - 07.2024
Finance and Administration Manager
HALLIBURTON SRL LATIN AMERICA
08.2021 - 10.2022
Logistics Coordinator
COCA-COLA FEMSA
11.2020 - 06.2021
OFA Level 1 Certification
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