Maria Gutierrez
Upland
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work History
Unit Clerk
Barlow Respiratory Hospital
Los Angeles
01.2020 - 05.2024
- Managed patient records and ensured accurate data entry in electronic systems.
- Coordinated communication between medical staff, patients, and families effectively.
- Assisted with patient admissions and discharges following hospital protocols.
- Organized medical supplies and ensured availability for nursing staff needs.
- Processed incoming calls and directed inquiries to appropriate departments promptly.
- Maintained confidentiality of patient information in compliance with regulations.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Maintained confidentiality of all patient information.
- Assisted in the preparation of patient charts and medical records.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Prepared charts for outpatient and inpatient services.
- Scanned documents into computer databases for storage purposes.
- Ordered office supplies, equipment, and other materials as needed.
- Supported patients with timely and knowledgeable response to diverse requests.
- Organized and maintained filing systems for patient records.
- Trained new unit clerks and volunteers, fostering a collaborative and knowledgeable team environment.
- Managed the organization and cleanliness of the nursing station and patient areas.
CNA
Barlow Respiratory Hospital
Los Angeles
09.2013 - 12.2019
- Assisted patients with daily living activities, promoting comfort and dignity.
- Monitored vital signs, documenting changes for nursing staff review.
- Administered medications under supervision, ensuring patient safety and compliance.
- Reported patient concerns promptly to nursing staff, facilitating timely interventions.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
Hospice Certified Nursing Assistant
Silverado senior hospice
Glendale
01.2013 - 12.2016
- Provided compassionate personal care to hospice patients in daily activities.
- Assisted nursing staff with medication administration and patient monitoring.
- Maintained a clean and safe environment for patients and staff.
- Documented patient observations and communicated changes to the nursing team.
- Supported families by offering emotional comfort and assistance during visits.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Monitored vital signs such as blood pressure, temperature, respiration rate and pulse rate of hospice patients.
- Assisted with restorative measures such as positioning, range of motion exercises and other activities for hospice patients.
- Reported changes in patient condition to the registered nurse or physician promptly.
- Respected privacy rights of all individuals being served through maintaining confidentiality at all times.
- Provided personal care and comfort to hospice patients, including bathing, dressing, feeding and grooming.
- Responded quickly to emergency situations involving hospice patients by following established protocols.
- Collected specimens from hospice patients for laboratory testing per established protocols.
- Recorded daily intake and output levels for all fluids taken by hospice patients.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Engaged with patient family and friends to provide courteous visit experience.
Caregiver
Silverado Senior Living
Azusa
01.2009 - 12.2013
- Assisted residents with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance residents' well-being.
- Monitored and recorded vital signs to ensure health and safety of residents.
- Maintained a clean and safe environment in accordance with facility protocols.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Education
Foreign Country
Chihuahua , ChihSome College (No Degree) - Mental Health
Cerritos College
Norwalk, CASkills
- Patient record management
- Electronic medical records
- Medical supply coordination
- Patient admission protocols
- Chart preparation
- Healthcare communication
- Compliance with regulations
- Vital sign monitoring
- Infection control practices
- Customer service orientation
- Problem solving
- Time management
- Training and mentorship
- Preparing charts
- Phone reception
Languages
Spanish
Native/ Bilingual
Certification
- Certified nurse assistant
- Home health aide
- Fire card
References
References available upon request.
Timeline
Unit Clerk
Barlow Respiratory Hospital
01.2020 - 05.2024
CNA
Barlow Respiratory Hospital
09.2013 - 12.2019
Hospice Certified Nursing Assistant
Silverado senior hospice
01.2013 - 12.2016
Caregiver
Silverado Senior Living
01.2009 - 12.2013
Foreign Country
Some College (No Degree) - Mental Health
Cerritos College