Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Gutierrez

Woodland

Summary

Communicative customer service professional, motivated to maintain customer satisfaction, and contribute to company success. History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with scheduling skills, paired with outstanding active listening and multitasking abilities.

Overview

10
10
years of professional experience

Work History

Courier

Federal Express
Sacramento
12.2024 - Current
  • Optimized delivery schedules through effective coordination with dispatch.
  • Delivered packages promptly within designated routes and timeframes.
  • Followed safety protocols during loading, unloading, driving, and delivery processes.
  • Addressed customer inquiries and concerns to ensure satisfaction.

Patient Coordinator

Altura Periodontics and Dental Implants
Denver
11.2023 - 07.2024
  • Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
  • Scheduled patient appointments and managed daily calendar for efficient workflow.
  • Ensured all paperwork related to patient care was completed accurately and timely.
  • Verified patient insurance information and handled billing inquiries efficiently.
  • Communicated treatment plans clearly to patients and addressed their concerns.

Patient Experience Specialist

Hearing Care Solutions
Greenwood Village
11.2022 - 11.2023
  • Managed high-volume inbound calls to assist customers with inquiries regarding hearing care services.
  • Resolved customer issues using effective de-escalation techniques, enhancing satisfaction.
  • Exceeded benchmarks for call speed, accuracy, and volume consistently.
  • Trained new representatives on call handling procedures and company policies, improving team performance.

Level 6 Associate

In-N-Out Burger
Woodland
11.2015 - 12.2022
  • Delivered exceptional customer service in fast-paced restaurant environment.
  • Collaborated with team members to maintain efficient workflow during peak hours.
  • Trained new associates on operational procedures and customer interactions.
  • Assisted with inventory management and restocking supplies as needed.

Education

High School Diploma -

Pioneer High School
Woodland, CA

Skills

  • Effective communication
  • Time management
  • Training and mentoring
  • Multitasking and organization
  • Problem-solving
  • Recordkeeping

Languages

Spanish- Bilingual

Timeline

Courier

Federal Express
12.2024 - Current

Patient Coordinator

Altura Periodontics and Dental Implants
11.2023 - 07.2024

Patient Experience Specialist

Hearing Care Solutions
11.2022 - 11.2023

Level 6 Associate

In-N-Out Burger
11.2015 - 12.2022

High School Diploma -

Pioneer High School

Similar Profiles

CREATE PROFILE
Maria Gutierrez