Maria Gutierrez

• Lead internal coordination for export sales pursuits, including due diligence, risk assessments, proposal preparation, and Ministerial document development.

• Collaborate with Business Development Directors to structure contracts for foreign government, agency, and private sector buyers, ensuring compliance with risk management and contracting standards.

• Maintain accurate, real-time pursuit statuses within the CRM system, supporting transparency and efficient decision-making.

• Assess and mitigate macro-level risks, certifying exporters’ technical and managerial capacity while developing risk-sharing solutions with stakeholders.

• Facilitate communication and documentation exchanges between Canadian suppliers, foreign buyers, and CCC teams.

• Contribute to policy recommendations that enhance pursuit development, risk management, and contracting operations.

• Prepare key project materials, including marketing correspondence, MOUs, and public relations considerations, to support project advancement.

• Occasionally represent CCC in international assignments, providing on-site risk evaluations and adapting to local business practices.

Note: Also supported Proposal Management activities.

· Managed customer interactions, ensuring smooth sales processes and enhancing client satisfaction.

· Entered sales data into Business Support Systems for strategic decision-making and accuracy.

· Tracked sales opportunities, compiled reports, and supported forecasting and analysis.

· Collaborated with internal teams to streamline sales contract creation, ensuring compliance.

· Processed and reviewed customer orders, handled inquiries on order status and account issues.

· Assisted Sales Executives with proposal and quote preparation for timely client presentations.

· Developed tailored sales presentations for broadcasting, telecommunications, and government sectors.

· Utilized Salesforce CRM to track interactions and manage sales data, optimizing client relationships.

· Analyzed sales data with Excel to generate insights and create reports for sales strategies.

· Managed multiple tasks in a fast-paced environment, meeting deadlines efficiently.

· Contributed to satellite projects, advancing high-capacity broadband connectivity.

· Maintained clear communication with customers and teams to resolve issues and ensure exceptional service.

· Led proposal development in response to RFPs and RFIs, ensuring compliance and quality submissions.

· Collaborated with cross-functional teams to gather information for proposals.

· Facilitated proposal strategy meetings and crafted win themes to enhance competitiveness.

· Wrote, edited, and formatted proposal content, ensuring clarity and alignment with branding.

· Managed proposal reviews, leading Red and Gold Team reviews to refine content.

· Developed and maintained proposal templates and standardized responses for efficiency.

· Conducted final quality checks and tracked proposal activities to improve future submissions.

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for creating proposals and presentations.

• Managed and responded to state and local-level RFPs in collaboration with the contracts department.
• Entered quotes and created opportunities in Microsoft CRM, managing them from open to close.
• Gained a strong understanding of the order management process, supporting sales and pricing strategies.
• Initiated customer calls to assess needs, providing tailored product solutions.
• Developed in-depth product knowledge, specializing in PPE and tools.
• Maintained and grew customer relationships across federal, state, and local levels.
• Created orders in Microsoft Dynamics AX and ensured contract and standing offer accuracy.
• Managed unique sales processes and requirements to secure successful sales.
• Collaborated with internal teams to close sales and ensure customer satisfaction.
• Provided customer feedback to Sales Director, Product Line Management, and Customer Care teams.
• Addressed product inquiries and provided expert recommendations to customers.
• Served as the main point of contact for national distributors, guiding product and order processes.
• Continuously improved processes for efficiency and effectiveness.

Sales & Marketing Coordinator | E-Commerce | Business Development | Graphic Design | Sourcing

• Analyzed marketing data from social media, web analytics, and rankings to develop strategies that improve performance and increase engagement.
• Managed eBay store operations, including creating, publishing, and optimizing product listings, as well as overseeing ad campaigns and promotions.
• Developed and created graphic content for marketing materials, enhancing brand presence across digital and print platforms.
• Produced high-quality photography and video content to support product marketing and promotional efforts.
• Managed and updated website content, ensuring it remained accurate, engaging, and aligned with business goals.
• Developed and executed social media strategies, creating content for LinkedIn, Facebook, Instagram, and YouTube to engage and grow the brand’s online presence.
• Wrote and developed content for newsletters, email campaigns, email blasts, holiday cards, and other communications to strengthen customer relationships.
• Assisted with organizing and executing trade shows and marketing events to increase brand visibility and customer interaction.
• Provided administrative and inside sales support, facilitating smooth operations and communication across teams.
• Sourced and procured products from vendors in North, Central, and South America, Asia, and Europe to meet business needs and budget targets.
• Developed new business and expanded accounts across Latin America, North America, and Europe, increasing market share in key regions.
• Generated accurate quotations and processed sales orders promptly, ensuring customer satisfaction and on-time delivery.
• Translated and developed marketing materials in English, Spanish, and French to reach diverse customer bases and expand market reach.

• Utilized tools and resources to effectively assist Instacart customers with inquiries and issues.
• Delivered professional, competent service, ensuring customer satisfaction with every interaction.
• Communicated resolutions clearly, summarizing information and providing concise answers to customer concerns.
• Maintained a positive image of the Instacart brand through proactive and helpful customer engagement.
• Met or exceeded customer commitments and expectations, ensuring timely and accurate responses.
• Demonstrated strong customer service skills, taking ownership of issues to guarantee customer satisfaction.

• Built and maintained strong client relationships, serving as the primary point of contact for B2B and B2C accounts in sectors such as mining, government, retail, and manufacturing.
• Developed customized marketing strategies aligned with client objectives, delivering impactful results across diverse industries.
• Led ATL and BTL campaigns, including event promotions, digital advertising, and print media, to boost brand awareness and market reach.
• Utilized cold calls and email outreach to generate sales opportunities and expand the client base.
• Identified prospect needs and recommended suitable products or services, ensuring alignment with client goals.
• Built trusted, long-term relationships with prospects, qualifying leads for sales and fostering client loyalty.
• Actively sought new business opportunities in the market, contributing to business development and revenue growth.
• Arranged meetings or calls between prospective customers and internal stakeholders to explore potential collaborations.
• Provided weekly, monthly, and quarterly reports on results to the sales manager, offering insights into performance metrics and progress.
• Oversaw the production of creative assets such as websites, social media content, corporate videos, brochures, and email campaigns.
• Conducted market research and competitor analysis to inform campaign strategies and ensure competitive positioning.
• Managed budgets, timelines, and deliverables to ensure high-quality project execution, meeting and exceeding client expectations.
• Collaborated with internal teams, including creative and production departments, to streamline workflows and drive project success.
• Delivered performance reports and insights to clients, providing actionable recommendations for continuous improvement.

Design Instructor | Drawing, Textile Design & Illustration Educator

• Taught courses in Artistic Drawing, Textile Design, and Graphic Design to students in the Graphic Design, Textile Design, and Fashion programs.
• Developed and delivered curriculum for courses such as Drawing Foundations, Textile Design & Patterns, and Illustration for Textile Design.
• Guided students in creating projects that integrated technical skills with creativity, preparing them for industry demands.
• Organized and curated art and fashion exhibits to showcase student work, promoting their achievements and fostering engagement.
• Leveraged tools like Adobe Illustrator to enhance learning experiences and support students' technical development.

• Instructed a workshop on the recycling of solid waste for business purposes, targeting residents from the districts of La Joya, Uchumayo, Yarabamba, and Tiabaya.
• Designed and delivered course materials to educate participants on sustainable waste management practices and how they can be utilized for business opportunities.
• Facilitated hands-on learning experiences, encouraging community engagement and practical application of recycling techniques.
• The project was supported and sponsored by Sociedad Minera Cerro Verde, Arequipa, ensuring local community involvement and environmental impact.

• Promoted and sold internet and mobile cellular services to customers, primarily in Barcelona, Spain.
• Provided detailed product information and highlighted benefits to align with customer needs.
• Generated interest and engaged potential customers through effective communication and product presentation.
• Supported the sales process by following up with leads and facilitating information exchange to drive service adoption.