Maria Guerrero
Sacramento
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
5
5
years of professional experience
Work History
Team Leader
Panera Bread
Rancho Cordova
10.2022 - Current
- Managed conflict resolution within the team to maintain a positive work environment.
- Maintained a positive work environment that promoted collaboration between team members.
- Maintained daily inventory to facilitate successful material distribution.
- Identified needs of customers promptly and efficiently.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Maintained order and cleanliness of work areas to conform with health codes.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Delivered food orders promptly and accurately to guests tables.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Operated dishwashing machines safely and efficiently.
- Set up, restocked and cleaned dining areas.
Team Manager
Rubios Costal Grill
Rancho Cordova
08.2020 - 10.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Suggested various operational strategies to increase productivity.
- Analyzed business performance data and forecasted business results for upper management.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Reviewed completed work to verify consistency, quality, and conformance.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed established cash handling procedures when collecting payment from customers.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Cleaned kitchen areas, equipment and utensils.
- Prepared beverages such as coffee, tea, soda.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Education
High School Diploma -
Colegio Americano De Bucaramanga
Bucaramanga Colombia 11-2017
Skills
- Conflict resolution
- Inventory management
- Customer service
- Food safety
- Customer relationship management
- Problem-solving
- Food allergies awareness
Languages
Spanish
Native/ Bilingual
Timeline
Team Leader
Panera Bread
10.2022 - Current
Team Manager
Rubios Costal Grill
08.2020 - 10.2022
High School Diploma -
Colegio Americano De Bucaramanga