Maria Guadalupe Garcia Lopez
San Jose
Summary
Service-driven and bilingual professional with experience in customer service, caregiving, hospitality, and teamwork across diverse environments. Known for a compassionate, reliable, and people-centered approach, with the ability to work effectively with individuals of all ages and backgrounds. Brings strong communication skills, adaptability, and attention to detail in fast-paced settings. Passionate about serving others, learning new skills, and embracing new challenges in dynamic work environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Assistant / CNA
Children’s Hospital of Northern California
San Jose, CA
11.2023 - Current
- Provide daily hands-on support to pediatric and adult patients in a sub-acute/skilled nursing environment
- Assist with activities of daily living (ADLs), including hygiene, feeding, dressing, and mobility
- Monitor and document vital signs, intake/output, and behavioral changes
- Support emotional, developmental, and comfort needs of long-term patients and their families
- Collaborate with interdisciplinary teams to ensure coordinated, high-quality care
- Maintain infection control standards and patient confidentiality (HIPAA compliant)
- Assist in the development and implementation of personalized care plans for patients.
- Assist nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Participate in regular training sessions to stay updated on care protocols and compliance.
CNA / One-on-One Sitter
Canyon Springs Skilled Nursing Home
CA
05.2023 - 10.2023
- Delivered individualized care to patients with dementia, Alzheimer’s, and rehabilitation needs
- Ensured patient safety through continuous observation and fall-prevention support
- Assisted with feeding, toileting, repositioning, and mobility exercises
- Provided emotional support and companionship to reduce anxiety and isolation
Barista / Food Service Associate
Apple Café Macs
Cupertino, CA
11.2019 - 06.2020
- Prepared and served specialty coffee and beverages in a high-volume corporate café
- Assisted with preparation and presentation of ready-to-go food items
- Delivered friendly, efficient customer service while managing multiple orders
- Maintained cleanliness, organization, and food safety standards
Team Member
Panda Express • Subway • Denny’s
01.2017 - 01.2020
- Delivered excellent customer service in fast-paced environments
- Managed POS transactions, cash handling, and order accuracy
- Maintained cleanliness, organization, and health standards
- Assisted in preparing and serving meals while adhering to dietary guidelines.
- Conducted regular safety checks on food preparation areas to meet health regulations.
- Collaborated with kitchen staff to streamline order fulfillment during peak hours.
- Engaged with customers to promote menu items, enhancing their dining experience.
- Supported training of new team members on operational procedures and customer service standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Housekeeper
Garden Inn Hotel
Palo Alto, CA
05.2019 - 10.2019
- Maintained high standards of cleanliness in guest rooms and common areas
- Ensured guest comfort through timely, courteous service
- Conduct thorough inspections of guest rooms to identify maintenance needs and cleanliness.
- Restock amenities and supplies in guest rooms to enhance overall guest experience.
Education
High School Diploma -
East Side Adult Education
06-2026
Certified Nursing Assistant - Nursing
CAL-ACE Nursing Academy
Milpitas, CA08-2023
Skills
- Fluent in English & Spanish (Bilingual)
- Customer service, communication, teamwork, adaptability
- Assisting individuals of all ages, safety awareness
- Knowledge and use of Microsoft ZoomText (accessibility tools)
- Compassionate, dependable, detail-oriented
- Teamwork
- Customer service
Certification
- Certified Nurse Assistant (CNA) – Active
- Basic Life Support (BLS) – American Heart Association
- Pediatric Emergency Assessment, Recognition and Stabilization (PEARS)
- CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Assistant / CNA
Children’s Hospital of Northern California
11.2023 - Current
CNA / One-on-One Sitter
Canyon Springs Skilled Nursing Home
05.2023 - 10.2023
Barista / Food Service Associate
Apple Café Macs
11.2019 - 06.2020
Housekeeper
Garden Inn Hotel
05.2019 - 10.2019
Team Member
Panda Express • Subway • Denny’s
01.2017 - 01.2020
High School Diploma -
East Side Adult Education
Certified Nursing Assistant - Nursing
CAL-ACE Nursing Academy