Maria Grilo
Brampton,ON
Summary
Workplace operations professional with over 10 years of experience in corporate environments, including extensive service on the IBM account. Demonstrated leadership in office services, facilities coordination, vendor management, and security compliance. Recognized for improving workplace experiences, maintaining operational efficiency, and achieving high service standards. Committed to contributing to team success and supporting organizational objectives with strong communication skills and a proactive approach.
Overview
27
27
years of professional experience
Work History
Workplace Experience Supervisor
CBRE Ltd in Partnership with IBM GRE
01.2018 - Current
- Maintain optimal performance of FM services in the premises
- fundamental understanding and enthusiasm for facilities operations in corporate environment
- Supervise projects relating to office fit-outs, repairs, and desk moves within office space
- Conducted regular inspections to maintain building standards.
- Trained new employees on company policies, job duties, and performance expectations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Supervise day-to-day workplace operations, ensuring a seamless and positive employee experience.
- Serve as the primary liaison between employees, vendors, and property management to resolve workplace and facilities issues.
- Manage procurement and inventory for office supplies, workplace amenities, and snack programs.
- Coordinate facilities maintenance, repairs, and building services to maintain optimal workplace functionality.
- Lead and support workplace team members to ensure efficient service delivery and high service standards.
- Ensure compliance with health, safety, and workplace policies while maintaining a safe and organized office environment.
- Coordinate meeting room setup, AV/technical support, and catering to support meetings and events of varying sizes.
- Oversee daily front desk operations, ensuring smooth workflow and a professional, welcoming environment.
- Act as the key point of contact for landlord communications, maintaining strong landlord–tenant relationships.
Office Services Coordinator
Grenville Management
01.2007 - 01.2018
- Oversaw daily office operations in fast-paced corporate environment.
- Managed mailroom and courier services (FedEx, UPS, Purolator) to ensure compliance with policies and streamline operations.
- Served as primary liaison for visitors, vendors, facilities, and security teams.
- Coordinated meeting room setup, technology support, and catering to facilitate effective meetings for various group sizes.
- Oversaw access control system, issuing and tracking security cards to enhance security for employees and contractors.
- Collaborated with facilities to address building issues related to HVAC and lighting repairs.
- Engaged with IBM Security for thorough alarm investigations and refinement of safety measures.
- Oversaw tasks related to IBM account coordination and support.
Front Desk Reception
IBM Mobility Centre
01.1999 - 01.2006
- Oversaw corporate front desk operations, delivering executive-level guest services.
- Coordinated administrative tasks and provided customer service support to enhance client experience.
- Managed daily operations of the front desk reception area ensuring smooth workflow throughout the day.
Education
Ontario Secondary School Diploma -
Skills
- Workplace Operations
- Facilities Coordination
- Goal oriented
- Security & Access Control
- Health & Safety Compliance
- Front Desk & Guest Experience
- Inventory & Asset Management
- IT & Facilities Liaison
- Process Improvement
- Executive Support
- Project supervision
- Customer relationship management
Timeline
Workplace Experience Supervisor
CBRE Ltd in Partnership with IBM GRE
01.2018 - Current
Office Services Coordinator
Grenville Management
01.2007 - 01.2018
Front Desk Reception
IBM Mobility Centre
01.1999 - 01.2006