Maria Gratto
Vankleek Hill,ON
Summary
Skilled Case Manager with a proven track record at Dialogue, adept in care coordination and crisis intervention. Leveraged problem-solving and relationship-building skills to enhance client well-being and compliance. Recognized for developing intervention plans that improved case outcomes, with a notable increase in client satisfaction. Excelled in teamwork and collaboration, consistently sought after for trusted performance.
Overview
5
5
years of professional experience
Work History
Case Manager
Dialogue
02.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Collaboratrice Au Cheminement Personnel
Valoris
08.2021 - 08.2023
- Assisted clients with disabilities with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
Full Time Substitute Teacher
CSDCEO
08.2019 - 08.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Social Work - Social Work
La Cité Collégiale
Ottawa, ON12.2023
Skills
- Problem-Solving
- Case Management
- Organization and Multitasking
- Relationship Building
- Conflict Resolution
- Positive Attitude
- Care Coordination
- Crisis Intervention
- Intervention Plans
- Time Management
- Teamwork and Collaboration
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Case Manager
Dialogue
02.2024 - Current
Collaboratrice Au Cheminement Personnel
Valoris
08.2021 - 08.2023
Full Time Substitute Teacher
CSDCEO
08.2019 - 08.2021
Social Work - Social Work
La Cité Collégiale
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