Maria Gongora
Teacher
Vancouver,BC
Summary
As an enthusiastic international student with a passion for the hospitality industry, I am eager to apply my strong interpersonal skills and academic knowledge in a practical setting. I aim to gain hands-on experience, contribute positively to a team, and offer exceptional service to customers. My international background enhances my ability to connect with diverse individuals and adapt to various situations.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Teacher
Instituto Tecnico Exsal
05.2023 - 05.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Call Center Representative
Teleperformance
02.2022 - 12.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Shop Assistant
Tienda La Bendicion
01.2020 - 11.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
Education
Bachelor in English Language: Teaching Option
Universidad De El Salvador
San Salvador, El Salvador 02.2016 - 10.2021
Skills
Empathy
Responsibility
Teamwork and Collaboration
Adaptability and Flexibility
Interpersonal and Social Skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Teacher
Instituto Tecnico Exsal
05.2023 - 05.2024
Call Center Representative
Teleperformance
02.2022 - 12.2022
Shop Assistant
Tienda La Bendicion
01.2020 - 11.2021
Bachelor in English Language: Teaching Option
Universidad De El Salvador
02.2016 - 10.2021
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