Maria Garcia
CA
Summary
Dynamic leader with a proven track record and extensive knowledge of the new home industry, excelling in customer satisfaction and team leadership. Mastered staff and schedule management, alongside meticulous attention to detail, to exceed industry standards. Demonstrated exceptional problem-solving skills and customer relationship management, significantly enhancing project delivery and service quality.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Heathwood Homes
10.2018 - Current
- Responsible for overseeing multiple residential projects from finishing stage up to the end of Tarion warranty.
- Supervised a team of service coordinators and service technicians and assessed performances to determine training needs while fostering a positive work environment.
- Attended and conducted meetings with other departments and trade partners to review quality issues and implement successful corrective actions.
- Conducted QC/QA and PDIs all post occupancy warranty inspections while maintaining company standards and exceeding Tarion warranty guidelines to promote customer satisfaction.
- Managed complex customer issues effectively, navigating resources to identify and implement solutions and escalating major issues to Upper Management.
Customer Service Representative
Aspen Ridge Homes
06.2016 - 10.2018
- Responsible for after sales service in multiple projects within the GTA.
- Inspected 30 day, 6 month, One and Two year warranty forms and scheduled service technicians and trades to address deficiencies.
- Tracked and followed up on deficiency completion while maintaining strict deadlines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and escalating calls efficiently.
Sales Office Admin/Customer Service Representative
Lebovic Homes
05.2013 - 06.2016
- Assisted with daily operations and all administrative tasks in the sales office.
- Prepared and updated new home price lists, color charts and other closings documents as requested by the sales team.
- Provided scheduling support to the site finishing supervisor.
- Conducted PDI and post occupancy warranty inspections.
- Assessed homes deficiencies and scheduled service technicians and trades to conduct the repairs in a timely manner.
Education
Tarion CSS
Training Ontario
Online10.2024
High School Diploma -
Escola Secundaria Alves Martins
Viseu, Portugal04.2003
Skills
- Team Building and Leadership
- Excellent time management skills
- Staff and Schedule Management
- Customer Relationship Management (CRM)
- Problem-Solving
- Handling Escalations
- Deadline-oriented
- Work Prioritization
- Quality Assurance
- Customer-focused
- Meticulous attention to detail
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Customer Service Manager
Heathwood Homes
10.2018 - Current
Customer Service Representative
Aspen Ridge Homes
06.2016 - 10.2018
Sales Office Admin/Customer Service Representative
Lebovic Homes
05.2013 - 06.2016
Tarion CSS
Training Ontario
High School Diploma -
Escola Secundaria Alves Martins
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