MARIA GABRIELA GONZALEZ MARTINEZ
Port Carling,ON
Summary
Experienced with preparing and cooking variety of dishes in fast-paced kitchen environment. Utilizes effective time management and multitasking skills to ensure efficient meal preparation. Knowledge of maintaining food safety standards and creating collaborative team atmosphere.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Line Cook
Club Link Canada
Port Carling, ON
05.2025 - Current
- Prepare and cook complete meals or individual dishes and foods
- Prepare and cook special meals for guests as instructed by chef
- Clean kitchen and work areas
- Organize and manage buffets and banquets
- Prepare dishes for customers with food allergies or intolerances
- Upon request, operate dishwashers to was dishes when needed
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Customer Service Agent
Ubiquity Global Services
San Salvador, El Salvador
02.2025 - 05.2025
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Line Cook & Customer Service
Club Link Canada
05.2024 - 10.2024
- Prepare and cook complete meals or individual dishes and foods
- Prepare and cook special meals for guests as instructed by chef
- Clean kitchen and work areas
- Organize and manage buffets and banquets
- Prepare dishes for customers with food allergies or intolerances
- Upon request, operate dishwashers to was dishes when needed
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Took orders, served food and beverages and managed cash register operations.
Customer Service Representative
The Office Gurus
09.2023 - 05.2024
- Provided customer service and sales support.
- Focused on problem resolution
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Floor Support, Tech Support and Customer Service Representative
Teleperformance
05.2021 - 06.2023
- Mentored new employees
- Offered technical support and customer service
- Managed billing and issue resolution
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Head Chef
Restaurante Ta Chingon
01.2021 - 05.2021
- Managed and supervised staff
- Placed orders to restock items before supplies ran out.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Head Chef-Pastry Chef
Restaurante Donkeys Mexicano Fusion
10.2019 - 12.2020
- Supervised quality control and daily production
- Created recipes and prepared dishes.
- Developed recipes, managed inventory and coordinated staff schedules
- Hired, managed, and trained kitchen staff.
- Maintained well-organized mise en place to keep work consistent.
Cold Station Cook and Pastry Cook
Restaurante La Gastroteca
11.2018 - 03.2019
- Prepared mise and place, appetizers and desserts
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Kitchen Supervisor
Restaurante Donut Place
02.2018 - 10.2018
- Managed kitchen operations, including mise and place and inventory
- Ensured daily cleanliness and order
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
Cook
Restaurante Casa Miguel
01.2017 - 01.2018
- Supported all restaurant areas, including table set up, service and cleaning
- Prepared dishes and managed mise and place
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Baking, Pastry and Kitchen Assistant (Internships)
Hotel Hilton Princess
06.2016 - 07.2016
- Assisted in baking and pastry preparation
Baking, Pastry and Kitchen Assistant (Internships)
Hotel Crowne Plaza
02.2016 - 03.2016
- Worked in all kitchen areas, including buffets
Baking, Pastry and Kitchen Assistant (Internships)
Hotel Holiday Inn
06.2015 - 07.2015
- Assisted in various kitchen departments, including employee buffets
Education
Gastronomy Technician -
Specialized School of Engineering ITCA FEPADE
La Libertad, El Salvador01.2017
General High School - Hospitality and Tourism
Isaac Newton High School
San Salvador, El Salvador01.2014
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Customer service
- Professional attitude
- Problem-solving
- Kitchen station setup
- Kitchen sanitation
- Quality control
LANGUAGES & CERTIFICATIONS
English Language
Professional Working
Spanish
Native or Bilingual
French
Elementary
Certification
- 2016 National English Center
- 2018 Direct English
- 2016 ELASH Certification
- 2023 IELTS Certification
ADDITIONAL STUDIES
Merchant Marine Training, Centro de Formacion de Marinos Mercantes EXSAL. August-October 2018
Timeline
Line Cook
Club Link Canada
05.2025 - Current
Customer Service Agent
Ubiquity Global Services
02.2025 - 05.2025
Line Cook & Customer Service
Club Link Canada
05.2024 - 10.2024
Customer Service Representative
The Office Gurus
09.2023 - 05.2024
Floor Support, Tech Support and Customer Service Representative
Teleperformance
05.2021 - 06.2023
Head Chef
Restaurante Ta Chingon
01.2021 - 05.2021
Head Chef-Pastry Chef
Restaurante Donkeys Mexicano Fusion
10.2019 - 12.2020
Cold Station Cook and Pastry Cook
Restaurante La Gastroteca
11.2018 - 03.2019
Kitchen Supervisor
Restaurante Donut Place
02.2018 - 10.2018
Cook
Restaurante Casa Miguel
01.2017 - 01.2018
Baking, Pastry and Kitchen Assistant (Internships)
Hotel Hilton Princess
06.2016 - 07.2016
Baking, Pastry and Kitchen Assistant (Internships)
Hotel Crowne Plaza
02.2016 - 03.2016
Baking, Pastry and Kitchen Assistant (Internships)
Hotel Holiday Inn
06.2015 - 07.2015
Gastronomy Technician -
Specialized School of Engineering ITCA FEPADE
General High School - Hospitality and Tourism
Isaac Newton High School