Maria Franco
Reedley
Summary
Hardworking and eager professional with extensive experience in customer service and problem-solving. Excelled in multitasking, attention to detail, and teamwork, significantly enhancing customer satisfaction and operational efficiency. Demonstrates exceptional adaptability and communication skills, ensuring seamless service delivery and issue resolution.
Overview
5
5
years of professional experience
Work History
Account Expert
T-Mobile
02.2023 - 12.2024
- Answered customer service calls and guided them through onboarding processes, establishing a solid foundation for long-term success in their accounts.
- Demonstrated exceptional problem-solving abilities to quickly and effectively resolve account-related issues, making sure a customer is satisfied with our services.
- Provided excellent customer service by quickly responding to inquiries and addressing any concerns or issues that arose during the course of call. Maintained good service while also carrying out all company requirements for a successful call.
- Researched billing statements and broke down charges to assist customer with retaining an in good standing account and collecting past due balances.
Shift Leader
Jack in the Box
06.2020 - 02.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responsible for handing out all employee breaks and lunches, ensuring all positions are covered to maintain a fast paced operation handing out food.
- Enforced company policies and regulations with employees. Made sure all employees in each section within the restaurant completed their dailey cleaning and stocking checklist.
- Worked in a team environment and alternated between any needed position including cashier, bagging, stocking, fryer, grill and food prep.
Education
Not Completed - Mathematics
Reedley College
Reedley, CASkills
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability and clear communication
- Teamwork and collaboration
- Adaptability and flexibility
- Documentation skills
- Telephone etiquette
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Account Expert
T-Mobile
02.2023 - 12.2024
Shift Leader
Jack in the Box
06.2020 - 02.2023
Not Completed - Mathematics
Reedley College
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