Maria Flores
Oakland
Summary
Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience. Skilled in building trust and rapport with clients, ensuring clear and compassionate communication about animal care needs. Collaborative nature and persuasive abilities facilitate seamless teamwork and effective problem-solving in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Elderly Caregiver
IHHS
Oakland, CA
12.2025 - Current
- Assisted individuals with daily living activities, promoting independence and dignity.
- Administered medications and monitored health conditions for optimal care outcomes.
- Collaborated with healthcare professionals to develop personalized care plans.
- Provided companionship and emotional support, enhancing quality of life for clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
ACA (Animal Care Associate)
East Bay SPCA
Oakland, CA
09.2024 - 01.2025
- Perform routine, daily, animal care tasks (diet preparation, feeding, cleaning, potty breaking, basic enrichment, etc.) for all shelter animals.
- Ensure the general upkeep of all animal and shelter workspaces are maintained, including but not limited to: cleaning litter boxes, animal crates, washing dishes, laundry, maintaining food storage areas, and outdoor dog areas.
- Observe and document dog and cat behavior and health concerns and report to appropriate staff.
- Maintain animal records (paper and electronic) in an organized, systematic manner.
- Responded promptly to emergencies involving animals calmly and professionally in a timely fashion.
- Assist with training animal care and shelter care volunteers.
- Maintain regular and predictable attendance and punctuality.
- In cooperation with Customer Care Associates, introduce customers to animals that are available for adoption and facilitate adoption matches between people and animals.
- Conducted daily animal observations for signs of illness or injury.
Clerk
Safeway
San Leandro, CA
01.2024 - 07.2024
- Same responsibilities just in a different location.
- I was hired as a 'food clerk' so I would be able to help out other departments if needed.
- Answered phones and addressed inquiries promptly. Though I wasn't 'trained' officially, I would still stock and check if needed.
- I was hired as a 'food clerk' so that I could assist other departments if needed.
Front Desk Receptionist
Hampton Inn and Suites
09.2023 - 01.2024
- Resolve guest complaints, ensuring guest satisfaction and issuing service recovery when warranted.
- Maintain positive guest relations at all times by demonstrating an empathetic approach to guest service.
- Obtain an assigned bank and ensure accuracy of contracted monies.
- Answer department telephone within three rings, using correct greeting and telephone etiquette.
- Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Complete daily checklist.
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
- Inventory monitoring of suite shop goods and restock items as necessary.
- Complete Expedia and Booking.com commission review prior to submission dates.
Floral Clerk
Safeway
Alameda, CA
09.2019 - 06.2022
- Put up, maintained, and removed displays for holidays and seasons.
- Organized, tagged, and displayed new products for customers.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages, and other floral pieces to meet requirements.
- Provided customers with information about proper care of different flowers and plants.
- Work fast and under pressure for rush hour/ holidays.
- Lift 60+ lbs.
- Good team work and time management.
- Fast paced environment with deadlines to meet.
Education
Bachelor of Arts - Psychology
Cal State East Bay
Hayward, CA11.2026
Highschool degree -
Envision Academy For Arts And Technology
CA06.2021
Skills
- Quick learner
- Strong verbal and written communication
- Ability to multi-task in a fast-paced environment
- Planning & Organizing
- Customer Service
- Problem-solving
- Time management
- Documentation and reporting
LANGUAGES
Spanish - Native
English - Native
Timeline
Elderly Caregiver
IHHS
12.2025 - Current
ACA (Animal Care Associate)
East Bay SPCA
09.2024 - 01.2025
Clerk
Safeway
01.2024 - 07.2024
Front Desk Receptionist
Hampton Inn and Suites
09.2023 - 01.2024
Floral Clerk
Safeway
09.2019 - 06.2022
Bachelor of Arts - Psychology
Cal State East Bay
Highschool degree -
Envision Academy For Arts And Technology