Maria Fillinger
Calgary,Canada
Summary
Committed to continuous learning and professional growth. Professional Recovery Trainer Facilitator in a leadership role that completed Peer Support training at CMHA. Thrives in maintaining strong communication skills and consensus-building skills to support client based discussions in learning recovery-orientated practices and harm reduction practices. Dedicated to a company's success to offer mental health and wellbeing to their clients. Strong focus on positive team collaboration, adaptability and achieving results. Know for maintaining a high level of professionalism, reliability, flexibility and fostering a positive learning environment. While role modeling peer support values to clients and the team.
Overview
12
12
years of professional experience
Work History
Recovery Trainer Facilitator - Recovery College
Canadian Mental Health Association
03.2022 - Current
- Responsible for setting up and facilitating the Calgary Recovery College classes on zoom and in person and data entry
- Work facilitating CMHA Recovery College Sessions with a co-facilitator Peer Support Worker
- Promote recovery focused skills to clients and empower them and support them in their recovery journey
- Knowledgeable of recovery language
- Remained current with new policies, services, resources and legislation applicable to the Mental Health Community and peer movement
- Supported in the development of new material for recovery college classes
- Promote the principles of diversity and equity in all work-related duties
- Adhere to the values and policies of CMHA-Calgary Region
- Mentored new hires, resulting in stronger staff development
- Knowledge and adherence to Peer Support Canada’s Code of Conduct and Standards of Conduct and Standard of Practice
- Strong communication and consensus-building skills
- Knowledge and application of recovery-oriented practice and harm reduction approaches.
- Knowledge of local mental health and/or addiction systems and community services.
- Committed to continuous learning and professional growth, including participation in external Communities of Practice
- Demonstrated ability to set appropriate boundaries, utilize conflict management skills, and role model peer support Values.
- Demonstrated leadership skills and the ability to work effectively with people.
- Basic level of computer skills.
- Ability to build a positive team and work culture
- Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action.
Peer Support Worker Facilitator - Recovery College
Canadian Mental Health Association
01.2022 - 03.2023
- Responsible for setting up the Calgary Recovery College classes on zoom and in person
- Work jointly with the Recovery Trainer in co-facilitating in CMHA Recovery College
- Designed safe and supportive environment for clients to discuss issues.
- Promote the peer support philosophy and empowered Peers through their recovery journey
- Adhere to Peer Support Canada's Code of Conduct and Standards of Practice
- Remain current with new policies, services, resources and legislation applicable to the Mental Health Community and peer movement
- Support the development of new peer support trainees
- Promote the principles of diversity and equity in all work-related duties
- Adhere to the values and policies of CMHA-Calgary Region
- Promoted self-advocacy among clients by teaching them effective communication skills for expressing their needs to healthcare providers.
- Built trusting relationships with family members of clients, offering guidance on how to best support their loved ones during the recovery process.
- Developed strong rapport with clients by maintaining open communication channels, active listening and demonstrating genuine empathy.
- Demonstrated ability to set appropriate boundaries, utilized conflict management skills, and role modeled peer support values
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
- Participated in ongoing training opportunities to stay current on best practices in mental health support services.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Committed in continuous learning and professional growth, including participation in the external Communities of Practice.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Knowledge and application of recovery- orientated practice and harm reduction approaches.
- Conducted workshops on coping strategies, equipping clients with tools for managing stress and anxiety.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Knowledge of recovery focused language
- Knowledge of local mental health and/or addiction systems and community services.
- Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commissions of Canada: Calls to Action.
Faculty Facilitator - School of Peer Support
Canadian Mental Health Association
01.2020 - 12.2021
- Responsible for the facilitation of CMHA School of Peer Support
- Provided connections calls with enrolled students and goal planning
- Supported legislation application to the mental health and recovery movement
- Supported data evaluation and outcomes data related to programs delivered
- Worked jointly with the co-facilitators in session facilitation and delivery
- Promoted the principles of diversity and equity in all work-related duties
- Adhered to the values and policies of CMHA-Calgary Region
- Stay current with new policies, training, services, resources, and legislation applicable to mental health and addiction
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter of Peer Support.
- Adhere to and model the Peer Support Competencies, Peer Support Core Values, and Peer Support Canada’s Code of Conduct.
- Knowledge of local mental health and/or addiction systems and community services.
- Perform other duties as assigned.
Administrative Assistant
Calgary Otolaryngology Group
01.2017 - 12.2018
- Performed administrative functions such as filing, copying, direct billings, and emails
- Assisted in document updating files, transactions, opening and closing the clinic
- Managed clients, book appointments, answer telephones and assisted the Medical Doctor
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant/Office Clerk
Spot On Kitchen and Bar
01.2016 - 12.2017
- Completed daily inventory
- Entered data of employee work hours
- Answered phone and email enquiries for events
- Cash handling and transactions, and prepared tip outs
Administration/Receptionist
Richmond Physiotherapy
01.2015 - 12.2016
- Performed administrative functions such as filing, copying, direct billings, transactions, emails
- Assisted in document preparation, spreadsheet and database management
- Managed clients, book appointments, answer telephones and assisted the physiotherapists
- Sold products, opening and closing the clinic, some till and cash management
Administration/Receptionist
Element Land Survey
01.2014 - 12.2015
- Performed administrative functions such as filing, copying, assisting in document preparation
- Spreadsheet and database management and customer care / client relations management
Administrative Assistant/Receptionist
CDI College
01.2013 - 12.2014
- Performed administrative functions such as data management, filing, ordering supplies and inventory
- Assisted with document preparation, test new students with entry exam
- Greeted clients and answer telephones, acted as the point of first contact for CDI
- Customer / student relations management
- Managed executive schedules, resolve client inquiries
- Basic playable management
Education
Trauma Informed Care- Certificate -
Alberta Health Services
Calgary, AB10-2024
Mindfulness For Highly Effective Leadership -
Udemy
10-2024
Alcohol And Drug Addictions Phycology Accredited
08-2024
Heart of Human Connectedness -
Udemy
01.2024
ASSIST Suicide Prevention- Certificate -
Centre For Suicide Prevention
Calgary, AB05-2023
Facilitation become a Master Facilitator and Team Leader -
Udemy
01.2023
Mental Health First Aid -
Udemy
01.2023
Non-Violent Crisis Intervention- Certificate -
CPI
01.2021
Family Peer Support Worker Certification -
Canadian Mental Health Association
01.2019
Oil & Gas Administration Certification -
CDI College
12.2012
Skills
- Leadership skills
- Confidentiality Practice
- Analytical Thinking
- Strong Organizational skills
- Professional Ethics
- Active listening and Paraphrasing
- Client focused orientation
- Microsoft Office fluency
- Recovery assistance and support
- Critical Proactive Thinker
- Committed to provide quality service
- Strong Communications skills
- Student Engagement
- Course Development
- Organizational Skills
- Role Model
- Group and individual instruction
- Time management abilities
- Creative Problem-Solving
- Team building
- Group Facilitation
- Adaptability and Flexibility
- Curriculum Development
- Continuous Improvement
- Time Management
- Effective Communication
- Problem Solving
- Interpersonal Skills
- Public Speaking
- Conflict Resolution
- Orientation and Onboarding
- Attention to Detail
Languages
English
Native or Bilingual
Hungarian
Native or Bilingual
Timeline
Recovery Trainer Facilitator - Recovery College
Canadian Mental Health Association
03.2022 - Current
Peer Support Worker Facilitator - Recovery College
Canadian Mental Health Association
01.2022 - 03.2023
Faculty Facilitator - School of Peer Support
Canadian Mental Health Association
01.2020 - 12.2021
Administrative Assistant
Calgary Otolaryngology Group
01.2017 - 12.2018
Administrative Assistant/Office Clerk
Spot On Kitchen and Bar
01.2016 - 12.2017
Administration/Receptionist
Richmond Physiotherapy
01.2015 - 12.2016
Administration/Receptionist
Element Land Survey
01.2014 - 12.2015
Administrative Assistant/Receptionist
CDI College
01.2013 - 12.2014
Non-Violent Crisis Intervention- Certificate -
CPI
Family Peer Support Worker Certification -
Canadian Mental Health Association
Oil & Gas Administration Certification -
CDI College
Trauma Informed Care- Certificate -
Alberta Health Services
Mindfulness For Highly Effective Leadership -
Udemy
Alcohol And Drug Addictions Phycology Accredited
Heart of Human Connectedness -
Udemy
ASSIST Suicide Prevention- Certificate -
Centre For Suicide Prevention
Facilitation become a Master Facilitator and Team Leader -
Udemy
Mental Health First Aid -
Udemy
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