Maria-Fernanda Plascencia Rosas
Summary
Dynamic and results-oriented Programs Lead with a proven track record at Plunge San Diego, enhancing patron satisfaction and safety through expert pool management and emergency response skills. Leveraged CPR and public safety knowledge alongside exceptional customer service abilities to foster a secure and engaging aquatic environment. Demonstrated leadership in organizing swim lessons and maintaining a safe space while lifeguarding at all times. Developed key transferrable skills in dynamic, customer-facing environment, including exceptional communication and organizational abilities. Adept at handling multiple tasks simultaneously and ensuring positive experience for all clients and visitors. Seeking to apply these skills in new field, contributing to team-oriented and customer-focused workplace. Professional with background in administrative and customer service roles, delivering excellent support to clients and colleagues. Proven ability to manage front desk operations and resolve issues promptly. Focused on fostering collaborative environment and consistently achieving positive outcomes through adaptability and reliability.
Energetic and compassionate individual with natural ability to connect with people and foster positive learning environment. Well-versed in water safety principles and adept at teaching various swimming techniques. Committed to ensuring each student develops confidence and proficiency in water.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Programs Lead
Plunge San Diego
07.2019 - Current
- Improved patron satisfaction through consistent enforcement of facility policies resulting in a safer environment.
- Responded to emergencies with swift action, providing first aid and CPR when necessary.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Conducted regular pool maintenance tasks, ensuring a clean and safe swimming environment for patrons.
- Performed timely pool chemical checks, ensuring proper levels for a healthy swimming environment.
- Organized engaging swim lessons for various age groups, teaching essential skills for aquatic safety and enjoyment.
- Prevented accidents through proactive lifeguarding practices and maintaining a watchful eye on swimmers.
- Educated patrons on water safety procedures, fostering an informed public on safe swimming habits.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Arts - Sociology
Southwestern College
Chula Vista, CA06-2025
High School Diploma -
La Jolla High School
La Jolla, CA06-2019
Skills
- CPR
- Public safety
- Incident reporting
- First aid
- Water rescue techniques
- Pool maintenance
- Swimming proficiency
- Customer service (5 Years)
- Emergency response
- Pool surveillance
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Certified in CPR/AED
- Patience and empathy
- Child supervision
- Creative thinking
- Professionalism and punctuality
- Relationship building
- Adaptability and dependability
- Age-appropriate lessons
- Parent communication
- Expert swim technique
- Stroke techniques
- Private swim lessons
- Scheduling appointments
- Initiative-taking
- Telephone etiquette
- Front desk operations
- Problem-solving
Certification
- Lifeguarding Certification - American Red Cross.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Programs Lead
Plunge San Diego
07.2019 - Current
- Lifeguarding Certification - American Red Cross.
Associate of Arts - Sociology
Southwestern College
High School Diploma -
La Jolla High School
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