Maria E. Gonzalez

• Executed thorough cleaning and organizing tasks across various residential settings.
• Implemented efficient cleaning strategies to enhance time management and productivity.
• Trained new team members on best practices for cleaning and customer service standards.
• Developed customized cleaning plans based on clients' specific needs and preferences.
• Maintained cleaning supplies inventory, ensuring availability of essential products for operations.
• Conducted quality checks to guarantee adherence to company standards and client satisfaction.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Adhered to professional house cleaning checklist.
• Washed and put away kitchen dishes, utensils and glassware.

(Due to Clinic closing)

• Managed patient records using electronic health record systems to maintain data accuracy and confidentiality.
• Streamlined office procedures, enhancing workflow efficiency and reducing administrative delays.
• Implemented office supply inventory management practices, ensuring availability of necessary materials while minimizing waste.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Maintained inventory of office supplies and placed orders.
• Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
• Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Called patients to confirm scheduled appointments day in advance.
• Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.

(Covered a Maternity leave)

• Managed phone and email correspondence and handled incoming and outgoing emails
• Managed filing system, entered data and completed other clerical tasks.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively.
• Booking referral, doing discharges and updating clients information
• Managed paper and electronic filing systems by routing various documents, taking messages.

• Address customer inquiries in a timely and accurate fashion
• Develop, build and maintain customer relations to maximize retention and ensure their problems are solved timely and accurately
• Deliver information in compliance of Shaw policies and procedures
• Exceeding corporate goals for venue, vendors and sales percentage
• Exceeding Brand Advocate performance goals
• Maintain excellent reliability and attendance

• Opening and closing store
• Paper work, stock, store visual and scheduling
• Training and overseeing employees
• Dependable, reliable and able to perform duties with minimal supervision
• Excellent interpersonal skills, with the ability to communicate clearly and effectively with a customer based approach
• Ability to multitask and be comfortable in a fast-paced work setting while remaining diligent to accuracy
• Strong critical thinking, problem solving and judgment skills, with the ability to make sound and reasonable decision through careful evaluation and understanding of the impact of those decisions

• Providing excellent customer service as a cashier
• Stocking shelves