Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 6 years of experience to new professional challenges with growth-oriented organization.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Program Director
New Beginnings Detox & Recovery
10.2024 - Current
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Provided ongoing direction and leadership for program operations.
Enhanced program efficiency by streamlining processes and implementing innovative solutions.
Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
Lead the development, planning, and execution of comprehensive SUD treatment programs that align with organizational goals and best practices.
Ensure programs are designed to meet the needs of diverse populations and provide a continuum of care.
Introduce and integrate new therapeutic approaches, tools, and evidence-based models to improve client outcomes.Ensure the program meets all federal, state, and local regulations related to substance use treatment services.
Monitor program activities for compliance with licensing, accreditation, and other standards.
Oversee the implementation of quality assurance processes and continuous improvement initiatives.Oversee the clinical aspects of the program, ensuring that evidence-based treatment modalities (e.g., MAT, CBT, group therapy) are implemented effectively.
Ensure that clients receive appropriate assessments, treatment plans, and ongoing evaluations.
Ensure a client-centered approach, respecting cultural, social, and individual needs.
Lead Case Manager /Group Facilitator
Innovate Recovery
03.2024 - 09.2024
Meet with clients, go over needs assessment, assist clients in acquiring government assistance if needed, resume assistance, weekly case management progress notes, treatment plans, assessments, group facilitating, intake, crisis intervention, record keeping, UA testing ectConduct comprehensive assessments of clients’ physical, mental, emotional, and social needs related to substance use disorders.
Develop, implement, and monitor individualized treatment and recovery plans in collaboration with clients and the clinical team.
Provide ongoing case management services, including regular check-ins, follow-ups, and coordination of care.
Assist clients in accessing community resources, such as housing, employment, healthcare, and social services.
Help clients develop life skills, coping strategies, and relapse prevention plans.
Ensure that clients receive appropriate referrals and timely access to services, including therapy, detox, medical care, and vocational training.Lead, supervise, and mentor a team of case managers to ensure high-quality service delivery and adherence to best practices.
Provide guidance, training, and support to case managers on complex cases, interventions, and treatment planning.
Conduct regular case reviews with the case management team and provide feedback to enhance service delivery and improve client outcomes.
Foster a collaborative, client-centered approach among the team and encourage continuous professional development.
Program Manager
Sanctuary Treatment center
05.2019 - 11.2023
Supervise and ensure all staff and clients needs are being met, schedule staff and create individual schedules
Interview, hire, and terminate
Answer phone calls, coordinate intakes and discharges, audit client charts, ensure and maintain cleanliness of the facility, maintain professional relationships with the staff, residents, families and visitors
Maintain an understanding of HIPAA, confidential Information release policy, and follow and train Resident Aides on this policy to ensure the clients’ and staff are protected
Staff member/TA (Internship)
Coutin School
10.2018 - 01.2019
Supervised at-risk students, took notes on various observed behaviors and attitudes, walked them and let them into different rooms, translated, helped students with work while in class, answer phones in the office, buzz people into the building, set appointments, transfer calls, help distribute lunch
Education
Bachelors - Social Welfare and Social Justice
CSU Northridge
Northridge, CA
02.2018 - 05.2020
Associates of Art Degree - Arts and Humanities, Social and Behavioral Sciences
Pierce College
Woodland Hills, CA
04.2015 - 06.2018
Skills
Leadership
Ability to work under pressure
Taking initiative
Decision making
Conflict resolution
Communication
Problem Solving
Work well with others
Creativity
Bilingual
Certification
First Aid and CPR
Awards
Outstanding Performance in Math, Science, and English
Dean's List
Golden Key International Honour Society
Sociology Honor Society
Timeline
Program Director
New Beginnings Detox & Recovery
10.2024 - Current
Lead Case Manager /Group Facilitator
Innovate Recovery
03.2024 - 09.2024
Program Manager
Sanctuary Treatment center
05.2019 - 11.2023
Staff member/TA (Internship)
Coutin School
10.2018 - 01.2019
Bachelors - Social Welfare and Social Justice
CSU Northridge
02.2018 - 05.2020
Associates of Art Degree - Arts and Humanities, Social and Behavioral Sciences
Pierce College
04.2015 - 06.2018
First Aid and CPR
CADTP
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