Maria Diaz Mora

• Clean floors, walls, windows, furniture and other elements of the facilities, using the appropriate products and equipment.
• Empty waste bins, collect waste and transfer it to the corresponding containers.
• Clean and disinfect surfaces, especially in high-touch areas such as bathrooms, door handles, and handrails.
• Clean toilets, sinks, mirrors and replenish supplies such as toilet paper and soap.
• Replace toilet paper, soap, trash bags and other necessary supplies.
• Vacuum carpets, rugs and other textile surfaces.
• Clean kitchens, offices, waiting rooms, locker rooms and other areas as needed.
• Sweep and clean driveways, patios and other outdoor areas.

• Sweep, vacuum, and mop floors. Dust furniture, equipment, and surfaces. Clean windows and mirrors. Disinfect bathrooms and kitchens. Take out trash and keep trashcans clean.

• Maintenance: Replenish toilet paper, soap, and other supplies. Check and maintain cleaning equipment (brooms, rags, etc.). Make minor repairs

• Other duties: Organize and store cleaning supplies. Follow safety and hygiene rules. Report any problems or damage to the facilities.

-Create content according to the established buyer persona
-Create the content plan and its monthly distribution plan
-Create 100% of the copies, according to what is
required in the monthly plan
-Research reliable information to create the content
- Copy creator - Content grid creator and designer (images, videos) -
Social media manager (Instagram, Facebook,
WhatsApp, TikTok

• Provide customer service in person and by phone to support their requests generated by the service analyst.
• Manage the highest priority requirements that impact the operation's performance.
• Prepare and present monthly reports with detailed information on the variation between each month that is relevant to billing issues.
• Visit the different business units generating inspections and operation of the fixed and mobile service.
• Present account status and global billing for the entire company

• Distribution of emails and chats in the inbox for each rep
• Individual session to strengthen soft skills
• OKR tracking of monthly indicators for each Rep
• PDA planning for the affected indicator in the month
• Monitoring chats and emails issued by reps confirming proper attention
• Preparation of monthly schedules, reporting of late arrivals, calls for attention, disciplinary processes
• Weekly focus group for sharing results to date and implementing the action plan

• Lead a team of 17 people
• Implement work plans to meet the monthly indicators of the operation
• Follow up one by one on the improvement opportunities of each analyst for their professional growth
• Establish a monthly committee in which the results of the month are delivered as a team
• Develop an action plan for the next month

• Ensure the issuance of invoices to corporate clients according to the portfolio in charge
• Generate money adjustments when charges were found that were charged to the invoice that did not correspond to the cycle.
• Execute customer tickets with requests such as plan changes, line cancellation, change to prepaid, change of deadline, roaming activation
• Resolution PQRS
• Manage databases in Excel

• Answer calls for requests such as plan changes, line cancellation, change to prepaid, activate/deactivate complementary services
• Invoice explanations
• Perform validations of the pqrs in the system through Excel reports ensuring that all are attended to
• Manage and attend to written requests through emails for internal and external clients of the organization.
• Ensure the correct activation of the lines registered as new sales