Summary
Overview
Work History
Education
Timeline
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Maria Diaz

Rialto

Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Personable and communicative, with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Skilled Administrative professional adept at mentoring junior team members, coordinating programs and leading independent projects. Capable of reviewing and improving office processes to reduce errors, waste, and inefficiencies.

Overview

12
12
years of professional experience

Work History

Record Retrieval Specialist

ABI Document Support Services
Loma Linda
04.2022 - 01.2025
  • Call and establish the lines of communication with custodians of record based on order priority.
  • Make regular and persistent phone calls and/or other means of contact with each custodian to complete each order timely.
  • Escalate the level of communication (intensity) with custodian as order approaches due date and send proper notices to each location to elicit production of records in accordance with ABI procedure.
  • Enter viewable and non-viewable updates into the ABI computer system to document all conversations with custodians, all progress of orders, and all tracking of orders.
  • (Documented due diligence) Maintain an organized rotation of all work orders in possession to ensure orders are called according to priority. (generally, by due date)
  • Provide quality control for all incoming records when matching to a work order (i.e. record subject identifying information and type of records requested vs. what was received).
  • Schedule field jobs accurately and completely.
  • Each appointment requires information verification (address, copy items, contact name).
  • All items being requested by client should be expressed to custodian prior to setting appointments (Does not apply to New York location).
  • Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of the ABI spreadsheet.
  • Route work orders to appropriate departments in a timely manner.
  • Create offsite orders accurately after verifying all information.

Office Specialist-Passport Agent

Rialto City Clerk
Rialto
07.2021 - 01.2022
  • Process passport applications by verifying applicants’ documentation meets the requirements provided by the National Passport Office;
  • Screen evidence of U.S. Citizenship documents;
  • Record the identification documentation presented on the application;
  • Review the application to verify all required information has been provided.
  • Assist citizens with the preparation of their passport application forms including, but not limited to, answering customer questions concerning application rules and process.
  • Interact with customers in a courteous and professional manner.
  • Provide a high level of customer service including polite and accurate responses to the passport application process.
  • Exercise independent judgment and tact when explaining and applying the regulations, policies, and procedures of the passport process.
  • Take and process photograph of applicant;
  • Verify that the photograph is a true likeness of the applicant and meets passport application requirements.
  • Collect the required passport fees.
  • Administer the Oath to the applicant and witness their signature.
  • Sign your name and affix your office’s authorized seal or stamp on the application.
  • Ensure that all documents are handled and stored securely, and that the applicant’s personal identifiable information is protected.
  • Mail passport applications to the appropriate address using traceable mail.

Police Record Specialist

Riverside Police Department
Riverside
06.2018 - 08.2019
  • Processing, preparing, maintaining, and retrieving police data, reports, and records related to criminal investigations, arrests, accidents, complaints, and incident
  • Entering data into confidential records management systems and various state and federal systems, verifying accuracy, and ensuring proper classification.
  • Accessing and retrieving information from databases for research, updating, and purging records.
  • Providing information to police personnel, other city departments, law enforcement agencies, and the public, while maintaining confidential.
  • Ensuring compliance with legal and departmental regulations regarding records management and the release of information.
  • Handling subpoenas, processing court information, and potentially assisting with background investigations.

Police Aide

Chaffey Campus Police
Rancho Cucamonga
01.2013 - 03.2018
  • Use a variety of office equipment including word processor, computer terminal, printer, calculator, and copy machines.
  • Prepares court packets, may deliver paperwork to court or crime lab.
  • Monitor the front counter for public assistance.
  • Assist with lost and found and police evidence storage/supplies.
  • Assist with parking permits, district keys, cameras, room access.
  • Sort and distribute mail; answer phones; screen and route calls and visitors;
  • Provide information to staff, students, and the public regarding programs and functions of assigned office.
  • Maintain a variety of logs, files, and records including files of a supervisory and/or sensitive nature;
  • Control the release of sensitive information to authorized personnel
  • Performs related duties as assigned

Education

Associate of Arts - Administration of Justice, Human Social Behavior

San Bernardino Valley College
San Bernardino
05.2014

Timeline

Record Retrieval Specialist

ABI Document Support Services
04.2022 - 01.2025

Office Specialist-Passport Agent

Rialto City Clerk
07.2021 - 01.2022

Police Record Specialist

Riverside Police Department
06.2018 - 08.2019

Police Aide

Chaffey Campus Police
01.2013 - 03.2018

Associate of Arts - Administration of Justice, Human Social Behavior

San Bernardino Valley College

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