Maria Diaz
Chula Vista
Summary
Encouraging leader and analytical problem-solver with talents for team building and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact customer relationships and company success.
Overview
10
10
years of professional experience
Work History
Field Service Engineer
KES
06.2023 - Current
- Provide obsolescence engineering analysis of the TDL systems and conduct system level design and development to integrate Commercial off the Shelf (COTS) assemblies into the existing architecture
- Gather data on and evaluate candidate new components against operation, functional, and performance requirements
- Compare alternative design approaches and recommending design changes and a development approach to address obsolescence issues
- Define and document the selected design and development changes
- Perform the prescribed operational tests to ensure correct performance of TDL Systems
- Worked in small teams to complete SOVTS and perform repairs on naval vessels
- Performed troubleshooting and maintained network, hardware, and software in a large-scale enterprise environment
Senior Electronics Technician
Insight Global
04.2023 - 06.2023
- Provided technical leadership and support to new capability engineering work, including design evaluation, testing and operation of C4ISR electrical, mechanical and computer components
- Performed troubleshooting down to the component level of circuit cards and performed depot level repairs
Systems Engineer
KES
01.2023 - 04.2023
- Experience with Windows OS and knowledge of Server Administration
- Knowledge of link 16 family of systems operations, troubleshooting, repair and installations
- Solved technical problems, analyzed data, and created reports
- Worked in small teams to complete SOVTS and perform repairs on Naval vessels
- Performed troubleshooting and maintained network, hardware, and software in a large-scale enterprise environment
Field Application Engineer
Positioning Universal Inc
01.2022 - 12.2022
- Provided technical leadership for Wireless/Telematic testing and troubleshooting, engaging in all areas including hardware, firmware, installation, wireless and backend functions
- Confirmed provided telematic services were performing according to specifications and made recommendations for improvement
- Documented and executed test plans and test cases, tracked and published results
- Provided pre-sales activities, and assisted in formulating the product specifications to meet customers' needs
- Troubleshot and resolved device and services reported failures
- Reported, tracked and escalated anomalies discovered during testing and ensured closure on issues
- Helping teams use results to drive continuous improvement upstream
- Trained and mentored local and remote team members on troubleshooting and resolution best practices
- Quickly established rapport and built relationships with customers, business partners and team members
- Described & demonstrated software products and technologies effectively to audiences of varied technical knowledge
- Supported customer field returns and complaints
- Provided effective problem solving and troubleshooting skills in the field
- Defined customer's technical and commercial requirements
- Worked closely with the sales team on new account development and expand company's product base at existing accounts
- Collaborated with multidisciplinary teams to layout, design, and unfold new technology features
- Contributed to technical application notes, product documentation and user guides
- Assisted customers with integration activities, ramp-up and supported them directly with any issues
- Provided in depth data analysis utilizing Kusto and Python
Electronics Technician 2nd Class
United States Navy, USN
12.2014 - 01.2022
- Electronic Tele-enhanced Voice Systems (ETVS), maintainer
- Aviation Data Management and Control Systems SME
- DALR maintainer
- Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues
- Tested various types of electronic equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments
- Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints
- Conducted semi-routine electronic testing, chronicled data and provided detailed reports to engineering team
- Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance
- Inspected systems for functionality and quality, alerting supervisors of repeat issues and seeking out root causes
- Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills
- Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs
- Inspected systems, diagnosed problems and developed optimal solutions
- Modified, maintained or repaired electronics equipment or systems to achieve proper functioning
- Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions
- Identified and resolved equipment malfunctions working with manufacturers or field representatives as necessary to procure replacement parts
- Maintained system logs or manuals to document testing or operation of equipment
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise
- Procured parts and maintained inventory and related documentation
- Educated equipment operators on proper use of equipment
- Responded to problems with processing and production equipment and completed timely repairs
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments
Education
Bachelor of Electrical Engineering -
South Western Community College
Chula Vista, CA05-2028
Tactical Data Link Specialist - Tactical Data Links Usage And Maintenance
Center For Surface Combat Systems (CSCS)
Dam Neck, VA04.2019
Information Systems Management - Network Infrastructure And Management, A+, CCNA
Center For Surface Combat Systems (CSCS)
San Diego, CA03.2016
Skills
- Software Testing and Validation
- Customer engagement
- Failure Analysis
- Team building & Training
- Azure Kusto
- Python
- Zendesk
- Jira and Zephyr Integration Skills
- Remote Customer Assistance
- Field Support Services
- Troubleshooting and repair
Additional Information
Active Secret clearance
Timeline
Field Service Engineer
KES
06.2023 - Current
Senior Electronics Technician
Insight Global
04.2023 - 06.2023
Systems Engineer
KES
01.2023 - 04.2023
Field Application Engineer
Positioning Universal Inc
01.2022 - 12.2022
Electronics Technician 2nd Class
United States Navy, USN
12.2014 - 01.2022
Tactical Data Link Specialist - Tactical Data Links Usage And Maintenance
Center For Surface Combat Systems (CSCS)
Information Systems Management - Network Infrastructure And Management, A+, CCNA
Center For Surface Combat Systems (CSCS)
Bachelor of Electrical Engineering -
South Western Community College
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