Maria Diaz
Riverside
Summary
Dedicated Direct Support Professional with a proven track record at Peace at Home Residential Facility, enhancing client well-being through compassionate care and effective problem-solving. Skilled in meal preparation and emotional support, I excel in creating trust-based relationships and improving quality of life for clients. My approach has consistently led to positive outcomes, demonstrating a commitment to excellence and client satisfaction.
Experienced non-medical Care Provider offering four years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
Peace at Home Residential Facility
08.2020 - 06.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Transported individuals to events and activities, and medical appointments.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
- Facilitated clients'' participation in recreational activities and community events to promote social engagement and inclusion.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Direct Support Professional Caregiver
Pamoja Homes
07.2018 - 08.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
- Facilitated clients'' participation in recreational activities and community events to promote social engagement and inclusion.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Demo Event Specialist
Advantage Sales and Marketing, ASM
02.2010 - 01.2014
- Expanded brand awareness among target demographics through consistent participation in relevant community events.
- Trained new Demo Event Specialists on company policies, procedures, and best practices for successful events.
- Gathered valuable customer feedback through surveys and questionnaires, which informed future product improvements.
- Built strong relationships with store management and staff to ensure seamless collaboration during events.
- Managed inventory levels effectively to prevent stockouts or overstocking during demo events.
- Conducted thorough pre-event research to identify potential customers'' needs and interests, tailoring demonstrations accordingly.
- Adhered strictly to food safety guidelines when preparing samples at food-related demo events.
- Provided exceptional customer service throughout each event, addressing inquiries promptly and professionally.
- Utilized effective time management skills to balance multiple competing tasks while maintaining a high level of productivity during events.
Study Coordinator
Southcoast Medical Associates
08.2010 - 04.2012
- Enhanced interdisciplinary collaboration among researchers by organizing regular team meetings and progress updates.
- Streamlined communication between participants and research team, fostering effective collaboration and data collection.
- Supported participant retention efforts by designing engaging materials that highlighted the benefits of continued involvement in the study.
- Promoted a culture of continuous improvement within the research team through constructive feedback on study processes and outcomes.
- Mitigated risks to study integrity through vigilant monitoring of protocol adherence and prompt resolution of any deviations.
- Facilitated timely enrollment of participants through targeted recruitment strategies.
- Improved data accuracy by implementing rigorous quality control measures during data collection and entry processes.
- Expedited study start-up timelines by efficiently coordinating site initiation visits, trainings, and equipment setup.
- Ensured regulatory compliance by meticulously maintaining documentation for study activities.
- Enhanced patient satisfaction by efficiently coordinating and managing study schedules.
- Monitored patient safety throughout clinical trials and reported any adverse events.
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Followed informed consent processes and maintained records.
- Gathered, processed, and shipped lab specimens.
- Prepared and maintained regulatory documents for clinical trial submissions.
- Reviewed referral information and kept track of intakes from various referral sources.
Customer Service Coordinator
Cambrian Homecare
03.2003 - 07.2009
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated home service for seniors and children with special needs ensuring exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Researched and corrected customer concerns to promote company loyalty.
- Kept accurate records to document customer service actions and discussions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to management.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Medical Receptionist
Harbor Medical Asociates
03.1998 - 03.2003
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted mental health providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Reduced no-shows by implementing appointment reminder system through phone calls.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Optimized appointment scheduling to maximize doctor availability.
Education
High School Diploma -
Santiago High School
Garden Grove, CASkills
- Disability awareness
- Emotional support
- Meal preparation
- First aid and CPR
- Basic housekeeping
- Patient companionship
- Flexible schedule and availability
- Dependable and responsible
- Safety awareness
- Patient Care
- Problem-solving
- Compassionate care
Certification
- Phlebotomy Technician Certification
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- CPR/AED Certification
- California Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional Caregiver
Peace at Home Residential Facility
08.2020 - 06.2022
Direct Support Professional Caregiver
Pamoja Homes
07.2018 - 08.2020
Study Coordinator
Southcoast Medical Associates
08.2010 - 04.2012
Demo Event Specialist
Advantage Sales and Marketing, ASM
02.2010 - 01.2014
Customer Service Coordinator
Cambrian Homecare
03.2003 - 07.2009
Medical Receptionist
Harbor Medical Asociates
03.1998 - 03.2003
- Phlebotomy Technician Certification
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- CPR/AED Certification
- California Driver's License
High School Diploma -
Santiago High School
Similar Profiles
Shirene KleinShirene Klein
Care Giver/Small Business Owner at Peace Residential HomeCare Giver/Small Business Owner at Peace Residential Home
Leul AlemuLeul Alemu
Resident Manager at Right At Home Residential Care Facility LLCResident Manager at Right At Home Residential Care Facility LLC
Malika ThakurathMalika Thakurath
Residential Manager at Right At Home Residential Care FacilityResidential Manager at Right At Home Residential Care Facility