Maria del Carmen Penaherrera
Vista
Summary
Dynamic business professional with a diverse background in automotive retail sales and customer service. Strong expertise in sales strategies, team leadership, and client engagement, consistently delivering exceptional service and operational excellence.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Salesperson
Hoehnhonda
Carlsbad
05.2025 - Current
- Prospected for new sales and leasing customers via telephone, email and direct mail.
- Assisted customers in selecting vehicles based on needs and preferences.
- Managed leasing paperwork ensuring compliance with company policies.
- Completed delivery of sold and leased products to customers within promised timeframes.
- Followed up with customers after purchase and lease completion to ensure satisfaction with transaction experience.
- Developed strong product knowledge to effectively address customer inquiries.
- Demonstrated vehicles to customers, highlighting features and benefits.
- Processed sales transactions accurately using dealership software systems.
- Resolved customer complaints promptly, ensuring a positive experience at Hoehnhonda.
- Educated customers about products and services offered by the company.
- Assisted customers in selecting appropriate products or services for their needs.
Private Fitness Chef
Premier Fitness Camp - Omni La Costa Resort
Carlsbad
05.2024 - Current
- Collaborated with nutritionists to create balanced menus for guest wellness.
- Prepared diverse gourmet meals for guests at a luxury fitness resort.
- Ensured timely service during peak hours while maintaining high food quality.
Pastry Restaurant Sous Chef (seasonal)
Mercedes Benz Gourmet Experience
Quito
10.2023 - 01.2024
- Collaborated with Executive Chef to create innovative dishes for special events.
- Ensured compliance with food safety standards and sanitation practices.
- Created a positive work environment by encouraging teamwork among staff members.
Chef internship VUE Fine Dining, Banquets and Pastry
Omni La Costa Resort
Carlsbad
06.2022 - 07.2023
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Coordinated with diverse coworkers to achieve goals and resolve product and service issues.
- Collaborated with cross-functional teams to streamline project completion.
Owner
Coppos Market
Quito
12.2019 - 06.2022
- Developed marketing strategies to attract and retain customers.
- Handled vendor relationships and negotiated purchasing agreements.
- Oversaw inventory management and ensured product availability.
Line Cook
Heidi’s Restaurant
Quito
10.2017 - 11.2019
- Cooked and plated dishes according to restaurant standards and recipes.
- Prepared ingredients for daily menu items at a busy upscale restaurant.
- Maintained cleanliness and organization of kitchen workstations throughout shifts.
Sales Internship
Pacari Chocolates
Quito
06.2014 - 10.2019
- Enhanced customer satisfaction by resolving issues through knowledgeable and friendly service.
- Identified and addressed customer needs promptly at service desk to improve service experience.
- Executed daily tasks with accuracy and efficiency to support overall operations.
Front Office Assistant
Pretium Ec. Cia
Quito
06.2014 - 09.2017
- Managed front desk operations and ensured smooth visitor check-in processes.
- Assisted with customer inquiries and provided information about services offered.
- Handled incoming calls and directed them to appropriate personnel or departments.
- Answered incoming calls, responded to voicemails, and transferred calls.
Education
MBA - Hospitality Management
Hospitality Academy
Barcelona, Spain06-2026
MBA - Business Administration And Management
Trine University
Phoenix, AZ05-2026
International Diploma - Culinary Operations
Kendall College
Chicago, IL07-2019
Bachelor - Culinary Arts and Restaurant Management
UDLA
Quito, Ecuador03-2019
Skills
- Sales strategies
- Closing strategies
- Sales targets
- Sales prospecting
- Upselling strategies
- Customer service and support
- Customer engagement
- Relationship management
- Client communication
- Communication proficiency
- Multitasking skills
- Sales professionalism
Certification
- San Diego Food Handler Certification
- CPR Certification
- Car sales License California
Timeline
Salesperson
Hoehnhonda
05.2025 - Current
Private Fitness Chef
Premier Fitness Camp - Omni La Costa Resort
05.2024 - Current
Pastry Restaurant Sous Chef (seasonal)
Mercedes Benz Gourmet Experience
10.2023 - 01.2024
Chef internship VUE Fine Dining, Banquets and Pastry
Omni La Costa Resort
06.2022 - 07.2023
Owner
Coppos Market
12.2019 - 06.2022
Line Cook
Heidi’s Restaurant
10.2017 - 11.2019
Sales Internship
Pacari Chocolates
06.2014 - 10.2019
Front Office Assistant
Pretium Ec. Cia
06.2014 - 09.2017
MBA - Hospitality Management
Hospitality Academy
MBA - Business Administration And Management
Trine University
International Diploma - Culinary Operations
Kendall College
Bachelor - Culinary Arts and Restaurant Management
UDLA