MARIA DEL CARMEN MALTA
Visalia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Operations Manager
Waste Managment
10.2024 - Current
- 6 Direct Reports
- Manage Roll Off, Commercial, Residential Drivers
- Streamlined operations by implementing process improvements to enhance efficiency and productivity.
- Led cross-functional teams in executing strategic initiatives to optimize resource allocation and reduce costs.
- Developed and maintained operational metrics to monitor performance and identify areas for improvement.
- Mentored junior staff, fostering skills development and promoting a culture of continuous improvement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Streamlined waste collection processes, improving route efficiency and reducing operational costs.
Senior Logistics Manager
Ryder Integrated Logistics
10.2022 - 04.2024
- Managed 52 Class A Drivers, 2 Managers, 1 Supervisor, 4 Dispatchers
- Food Grade Tankers
- Monitored carrier performance standards including on-time deliveries, accuracy of shipments and compliance with safety regulations.
- Ensured that all documentation related to imports and exports was completed accurately and submitted in a timely manner.
- Implemented procedures for accurate tracking of orders throughout the entire fulfillment cycle.
- Created and enforced policies and procedures for entire logistics team.
- Reviewed payroll documentation prior to submission to payroll department.
Logistics Manager
Ryder Integrated Logistics
12.2021 - 11.2022
- Managed 102 Class A drivers, 2 Managers, 3 Supervisors, 4 Dispatchers
- Automotive 53 foot dry van
- Reviewed payroll documentation prior to submission to payroll department.
- Maintained and updated records of vehicle maintenance, service logs, and DOT compliance documents.
- Ensured compliance with DOT rules and regulations while operating vehicles in a safe manner.
Customer Logistics Manager
Ryder Integrated Logistics
12.2020 - 12.2021
- Ensured compliance with company regulations related to logistics operations.
- Supervised the team members working in the logistics department.
- Developed strategies to improve operational efficiency within the department.
- Provided guidance to the team on customer service objectives and standards.
- Conducted regular audits of transport documentation and records.
Customer Logistics Supervisor
Ryder Integrated Logistics
01.2018 - 12.2020
- Coordinated load planning for drivers to minimize dispatch delays.
- Troubleshot problems related to load planning, scheduling, routing and coordination of freight movement activities.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Collaborated with management to determine staffing needs for optimal coverage levels.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
Dispatch Lead
Mor Furniture For Less
03.2015 - 01.2018
- Consulted with customers to gain feedback and improve deliveries.
- Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
- Verified the accuracy of orders and checked for any damage prior to delivery.
- Maintained accurate records of deliveries including times, locations, and customer signatures.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Education
GED -
Visalia Adult School
Visalia, CASkills
- Transportation Management
- Route Optimization
- Safety standards
- Continuous Improvement
- Team Management
- Microsoft Word
- Organizational Skills
- Time Management
- Problem-solving
- Operations management
- Customer service
Languages
Spanish: Professional
Integrity Champion 2025
Always prioritize safety and do a GREAT job of communicating and safety concerns at our customers project sites.
Timeline
Operations Manager
Waste Managment
10.2024 - Current
Senior Logistics Manager
Ryder Integrated Logistics
10.2022 - 04.2024
Logistics Manager
Ryder Integrated Logistics
12.2021 - 11.2022
Customer Logistics Manager
Ryder Integrated Logistics
12.2020 - 12.2021
Customer Logistics Supervisor
Ryder Integrated Logistics
01.2018 - 12.2020
Dispatch Lead
Mor Furniture For Less
03.2015 - 01.2018
GED -
Visalia Adult School
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