Maria De Lang
Huntington Beach
Summary
Experienced front desk management, with strong administrative skills.
Known for effective communication and organizational abilities to ensured smooth operations. Problem-solving skills,
with proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.
Overview
20
20
years of professional experience
Work History
Adminstrative/Front Desk Manager
Neurological Medical Group of Orange County
Fountain Valley, CA
06.2023 - 06.2026
- Managed all aspects of the office. Check-in and out patients, collect copays. Retrieve night messages and retune calls accordingly. Answer incoming calls and addressing patient inquiries. Make appointments. Submit referral request accurately to medical groups. Prep charts for upcoming appointments. Managed incoming medical records request and follow thru on process. Fax, File and office inventory.
Main Receptionist
Ian D. Brodie, MD., Inc.
Seal Beach, CA
11.2020 - 10.2022
- Workers Comp medical establishment: Answer and redirecting majority of calls. Managed worker's compensation documentation liaising with records departments and legal representatives. Collecting and processing medical records for doctors reviewing.
- Proofreading and distributing QME reports to all legal parties. Collecting and processing incoming daily mail.
- Chart prepping for upcoming appointments.
- Extensive amount of faxing.
- Filing
Caregiver
Canaan Home Care
Newport Beach, CA
08.2015 - 04.2018
- Provided compassionate personal care, including bathing, dressing, and grooming to enhance client comfort.
- Assisted clients with daily living activities, promoting independence and dignity in their routines.
- Monitored client health conditions, documenting changes and reporting to healthcare professionals as needed.
Administrative
Clarity Eye Group
Huntington Beach, CA
07.2017 - 11.2017
- Managed patient check-in and check-out processes.
- Answer incoming calls and schedule appointment.
- Managed incoming medical records request and adhered to strict HIPAA guidelines.
Main Receptionist
Church & Casualty Insurance Agency
Newport Beach, CA
06.2006 - 11.2011
- Answering high volume of calls and directing to designated CSR representative.
- Receiving and distributing high volume of incoming policies from corporate office.
- Distributing all post office daily mail. Dropping daily deposits to the bank and dropping off out-going daily mail.
- Detailed data entry/Direct billing processor.
- Office Inventory.
- Submitting potential new clients records and photos to corporate office for approval.
Education
Certified Xray Tech/Medical Assistant -
Modern Technology School
Anaheim, CA01-1999
High School Diploma -
Ramona High
Riverside, CA01-1996
Skills
- Reception management
- Attention to detail
- Recordkeeping and file management
- Data entry
- Customer service
- Personable and approachable
Languages
Spanish
Native or Bilingual
Timeline
Adminstrative/Front Desk Manager
Neurological Medical Group of Orange County
06.2023 - 06.2026
Main Receptionist
Ian D. Brodie, MD., Inc.
11.2020 - 10.2022
Administrative
Clarity Eye Group
07.2017 - 11.2017
Caregiver
Canaan Home Care
08.2015 - 04.2018
Main Receptionist
Church & Casualty Insurance Agency
06.2006 - 11.2011
Certified Xray Tech/Medical Assistant -
Modern Technology School
High School Diploma -
Ramona High