Maria Defreitas
Acton,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Very Hardworking , brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Dr. Supriya Joshi
05.2022 - 05.2024
- Registered new patients and updated existing patient demographics by collecting detailed patient information
- Answered phone calls and messages , scheduling appointments, and handling patient inquiries
- Booking endoscopy procedures (gastroscopy and Colonoscopy)
- Prepared and processed new patient referrals in a timely manner
- Scanning documents to EMR , filling documents to patient records and faxing referral to referring doctors.
- Optimized patients' satisfaction and provider time, by scheduling appointments in person, by telephone and ZOOM.
Medical Receptionist
One Heart Care
10.2018 - 05.2022
- Booking Cardiac procedures, CATH, Nuclear stress test, echo and holters.
- Processing referrals in a timely manner, booking new patients and follow up appointments
- Scheduled and confirmed patients appointments and follow ups.
Medical Assistant
Dr. Micheal Bayliss
09.2010 - 10.2018
- Answering the phone , greeting patients, registering patients, validated OHIP cards
- Processing referrals in a timely manner, booking new patients and follow up appointments
- Scanning documents to EMR , filling documents to patient records and faxing referral to referring doctors.
- hooked up cardiac holter monitors
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Completed EKGs and other tests based on patient presentation in office
Education
Graduate Certificate - Medical Administrative Assistant
CDI
Mississauga, Canada04.2009
Skills
- Excellent communication skills over the phone and in-person
- Multitask and prioritized in a busy clinic environment
- Professionalism with patients and health care professionals
- EMR Accuro and hospital EPIC scheduling
- Strong organizational skills and time management skills
- Knowledge of medical terminology
- Knowledge of OHIP billing
Timeline
Medical Receptionist
Dr. Supriya Joshi
05.2022 - 05.2024
Medical Receptionist
One Heart Care
10.2018 - 05.2022
Medical Assistant
Dr. Micheal Bayliss
09.2010 - 10.2018
Graduate Certificate - Medical Administrative Assistant
CDI
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