Maria Cuevas
San Luis Obispo
Summary
Customer-focused professional who blends frontline service experience with HR responsibilities, including recruiting, onboarding, and employee documentation. Brings organization, problem-solving, and team support to enhance efficiency and drive positive outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Barista
Target
San Luis Obispo
2024 - Current
- Prepare and serve food and beverages quickly and accurately, ensuring a positive customer experience.
- Assist as Cashier Advocate processing transactions efficiently and accurately at the register.
- Support as Service Advocate addressing guest concerns and ensuring satisfaction in both Starbucks and Target areas.
- Maintain clean, organized, and safe workstations in compliance with health and safety standards.
- Collaborate with team members to manage workflow during high-volume periods.
- Provide cross-training support to new team members, ensuring consistent service quality.
Human Resources Assistant
People's Self Help Housing
San Luis Obispo
2024 - Current
- Coordinated employee onboarding and orientation processes for new hires.
- Assisted in maintaining employee records and files for compliance purposes.
- Supported recruitment efforts by scheduling interviews and communicating with candidates.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Updated employee database with changes in job title, salary information or contact details.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Conducted employment verification and background investigation to facilitate hiring process.
- Assisted with planning, organizing and coordinating company events.
Assistant Manager
Urbane Cafe
San Luis Obispo
2021 - 2024
- Delivered food and beverages to guests, ensuring accurate, timely service and a positive dining experience.
- Supervised a team of 25, maintaining smooth floor operations during high-volume shifts.
- Managed schedules, payroll, and timekeeping ensuring proper staffing and compliance with labor policies.
- Coordinated inventory and vendor orders, keeping the café stocked and efficient.
- Trained and supported team members in customer service standards, POS use, and operational procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Supervisor
Starbucks
West Hollywood
2018 - 2021
- Delivered food and beverages quickly and accurately in café and drive-thru, ensuring a positive guest experience.
- Opened and closed the store, counted the tills, and handled cash and POS operations with accuracy.
- Trained new team members on customer service, drink preparation, and operational procedures.
- Managed inventory and restocked supplies to ensure smooth operations.
- Maintained clean, organized, and safe workstations in accordance with health and safety standards.
- Resolved guest concerns promptly and professionally, turning potential issues into positive experiences.
Language Tutor
Babylangue
Paris
2015 - 2018
- Assisted students of varying skill levels with understanding and excelling in studies.
- Taught note-taking techniques and test strategies.
- Guided students, teaching methods for working assignments and determining correct solutions.
- Designed personalized lesson plans for diverse language learners.
- Facilitated engaging language practice sessions with students of various ages.
Shift Manager
McDonald's
Pismo Beach
2010 - 2015
- Delivered food and beverages accurately to customers in drive-thru, counter, and lobby.
- Cross-trained in multiple roles (cashier, kitchen, drive-thru, front counter) to ensure smooth operations.
- Opened and closed the store, handled cash, counted tills, and operated POS systems.
- Managed inventory, restocked supplies, and coordinated workflow to meet service goals.
- Supervised daily operations and maintained service quality standards.
Education
Business Administration
California State University, Fullerton
Fullerton, CA01-2017
Skills
- Customer Service Excellence
- Team Leadership & Staff Training
- Operations & Workflow Coordination
- HR Administration & Onboarding
- Cash Handling & POS Operation
- Multitasking & Time Management
- Communication & Problem-Solving
- Technology & Platform Adaptability
Languages
English
Full Professional
Spanish
Full Professional
French
Professional
Certification
Food Safety Certificate
Timeline
Barista
Target
2024 - Current
Human Resources Assistant
People's Self Help Housing
2024 - Current
Assistant Manager
Urbane Cafe
2021 - 2024
Shift Supervisor
Starbucks
2018 - 2021
Language Tutor
Babylangue
2015 - 2018
Shift Manager
McDonald's
2010 - 2015
Business Administration
California State University, Fullerton