Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Cuevas

Winnipeg,MB

Summary

A reliable and respectful university student who has experience with managing customer relations and delivering exceptional service. Utilizes effective communication and empathy to address and resolve issues promptly. Knowledge of best practices in customer service ensures consistent, positive interactions.

Overview

6
6
years of professional experience

Work History

Customer Experience Representative

Indigo Music & Books Inc.
10.2024 - 02.2025
  • Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products services.
  • Assisted customers with express pick-up, register payments, and product inquiries
  • Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.

Sales Associate

Bluenotes
03.2023 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Aeropostale
10.2022 - 01.2023
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Admin Assistant

JOCRI Windows and Doors Mfg. Ltd.
06.2021 - 10.2021
  • Answered phone calls and emails to assist customers regarding windows and/or doors replacement inquiries
  • Managed expenses reports, payroll, purchasing orders, quotations, and estimates.
  • Optimized calendar management by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.

Banquet Server

RBC Convention Center
11.2018 - 07.2019
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Adhered to all health and safety regulations while serving food and beverages.

Education

Bachelor of Science - Electrical Engineering

University of Manitoba, Price Faculty of Engineering
Winnipeg, MB
10-2027

Certificate - Electronics Engineering Technology

Red River College
Winnipeg, MB
05.2021

Skills

  • Computer: Microsoft Office, RStudio, NI Multisim
  • Follows safety protocol
  • Excellent interpersonal skills

  • Acquires customer service experience
  • Possess a valid Class 5 Manitoba Driver’s License
  • Fluent in English and Tagalog

Timeline

Customer Experience Representative

Indigo Music & Books Inc.
10.2024 - 02.2025

Sales Associate

Bluenotes
03.2023 - 08.2024

Sales Associate

Aeropostale
10.2022 - 01.2023

Admin Assistant

JOCRI Windows and Doors Mfg. Ltd.
06.2021 - 10.2021

Banquet Server

RBC Convention Center
11.2018 - 07.2019

Bachelor of Science - Electrical Engineering

University of Manitoba, Price Faculty of Engineering

Certificate - Electronics Engineering Technology

Red River College
Maria Cuevas