Maria Cruz
Indio
Summary
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Zicatela Landscape Corp.
01.2015 - Current
- Managed day-to-day business operations.
- Manage bookkeeping for the business.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Owner/Operator
Zicatela Pools
02.2014 - 03.2024
- Managed day-to-day business operations.
- In charge of maintaining a pool route of 40 pools.
- Managed invoices and payments on all 40 clients.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cashier
76 Gas Station
03.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Associate
Sparkling Laundry
04.2022 - 02.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Food Runner
Daily Grill
02.2019 - 04.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Garnished plates to ensure accuracy of described food menu.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Cashier
McDonald's
03.2012 - 05.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Indio High School
Indio, CA06.2011
Certificate - Security/Guard Card
Regional Learning Center
Indio, CA06.2011
Associates - Criminal Justice
College of The Desert
Palm Desert, CACertificate - Medical Front Office
Regional Learning Center
Indio, CA06.2011
Timeline
Cashier
76 Gas Station
03.2023 - 05.2023
Associate
Sparkling Laundry
04.2022 - 02.2023
Food Runner
Daily Grill
02.2019 - 04.2021
Owner/Operator
Zicatela Landscape Corp.
01.2015 - Current
Owner/Operator
Zicatela Pools
02.2014 - 03.2024
Cashier
McDonald's
03.2012 - 05.2015
High School Diploma -
Indio High School
Certificate - Security/Guard Card
Regional Learning Center
Associates - Criminal Justice
College of The Desert
Certificate - Medical Front Office
Regional Learning Center
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