Maria Counts
Moreno Valley
Summary
With a proven track record in Facilities Management, I excel in customer service, enhancing tenant satisfaction and property value retention through strategic improvements and efficient financial planning. Skilled in managing multiple properties, and relationship building with all stakeholders. I possess strong leadership skills that significantly boosts operational efficiency and team productivity.
Overview
9
9
years of professional experience
Work History
Senior Property Manager
State Fund - Real Estate Management
01.2019 - Current
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Completed regular performance evaluations of on-site staff members, identifying areas for professional development opportunities to enhance skillset.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
- Lead multi-disciplinary teams, providing support and guidance in daily operations and customer service initiatives.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Oversee vendor services.
- Streamlined property management processes for improved efficiency and cost savings.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
Associate Governmental Program Analyst
State Fund - Real Estate Management
06.2017 - 01.2019
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Utilized data-driven insights to inform decision-making processes, enhancing overall efficiency in program management tasks.
- Monitored progress towards established goals, adjusting strategies as necessary to achieve desired outcomes efficiently and effectively.
- Improved program efficiency by streamlining processes and implementing new systems.
- Established strong working relationships with key stakeholders to ensure successful collaboration on various initiatives.
- Delivered comprehensive training sessions to staff members, increasing overall productivity and knowledge levels within the team.
- Developed detailed budgets and financial plans, resulting in increased cost-effectiveness of programs.
Business Services Officer
State Fund - Real Estate Management
10.2015 - 05.2017
- Delivered comprehensive training programs to staff members on relevant topics such as industry best practices, regulatory compliance, and customer service techniques.
- Improved customer satisfaction by addressing and resolving client inquiries promptly and professionally.
- Streamlined operational processes for increased efficiency by implementing new business services strategies.
- Oversaw financial management tasks, including budgeting, forecasting, and expense tracking to optimize resource allocation for business services projects.
- Interacted well with customers to build connections and nurture relationships.
Education
Professional Designation - Facility Management Administrator (FMA)
BOMI International
Los Angeles, CA12-2020
Bachelor of Arts - Organizational Leadership
Brandman University
Irvine, CA12-2016
Professional Development - Human Resources Management
University of Riverside
Riverside, CA07-1995
Associate of Science - Business Administration
Riverside City College
Riverside, CA06-1988
Skills
- Facility Management
- Lead Improvement Projects
- Lease Administration
- Strong Leadership & Communication Skills
- Customer Service / Tenant Relations
- Vendor Management
- Space Management
- Financial Budgeting and Reporting
- Tenant Improvements
- Maintenance Oversight
- Contract Negotiation
- Relationship Building
Timeline
Senior Property Manager
State Fund - Real Estate Management
01.2019 - Current
Associate Governmental Program Analyst
State Fund - Real Estate Management
06.2017 - 01.2019
Business Services Officer
State Fund - Real Estate Management
10.2015 - 05.2017
Professional Designation - Facility Management Administrator (FMA)
BOMI International
Bachelor of Arts - Organizational Leadership
Brandman University
Professional Development - Human Resources Management
University of Riverside
Associate of Science - Business Administration
Riverside City College
Similar Profiles
Csongor HevesiCsongor Hevesi
Junior Portfolio Manager at OTP Real Estate Investment Fund Management Ltd.Junior Portfolio Manager at OTP Real Estate Investment Fund Management Ltd.
Mar H VanianMar H Vanian
Director of Operations at South State Real Estate Management, IncDirector of Operations at South State Real Estate Management, Inc
Victor RobinsonVictor Robinson
Inside Sales and Marketing at Western Reach Real Estate FundInside Sales and Marketing at Western Reach Real Estate Fund