Maria Cirignano
San Diego
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Clear and proficient verbal and written communication even under pressure. Advanced computer, relevant applications, telephone and dispatch/radio skills. Demonstrate problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately. Toggle and navigate through multiple applications for simultaneous use.
Hardworking sales management professional bringing
4+ years of experience in retail industry environments combined with forward-thinking approach to developing territories, boosting efficiency and strengthening processes. Dedicated to enhancing customer retention with service-focused approaches. Demonstrated record of accomplishment in cultivating strong sales channels.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
18
18
years of professional experience
Work History
Emergency Roadside Dispatcher
AAA Northern California, Nevada & Utah
10.2020 - Current
- Multitask using technology systems to coordinate rescue for AAA members in need of roadside assistance.
- Handle over 1500 outgoing and incoming calls per month.
- Dispatch over approximately 200 trucks daily.
- Enhance customer satisfaction by efficiently coordinating with tow truck drivers and service providers for timely assistance.
- Manage high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
- Maintain a thorough knowledge of local geography, road conditions, and traffic patterns to ensure accurate routing of assistance vehicles.
- Handle escalated calls with empathy and professionalism, resolving complex issues while maintaining a positive rapport with customers.
- Develop strong rapport with local law enforcement agencies to assist in coordinating efforts during accidents or hazardous situations on the roadways.
- Facilitate prompt roadside assistance for stranded motorists by maintaining accurate location information and dispatching appropriate resources.
Assistant Sales Manager
Famous Footwear
11.2016 - 09.2020
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Taught new associates sales tactics and performance improvement techniques.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Established action plans for team members and helped each person attain objectives.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
Caregiver
In Home Supportive Services
06.2014 - 10.2016
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong and trusting rapport with clients and loved ones.
- Recorded client status progress and challenges in logbooks and reports.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Certified Nursing Assistant
Comfort Care Home Health LLC
02.2006 - 10.2014
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Built rapport with patients and families, providing emotional support during difficult times.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Call Center Sales Representative
Pacific Homeworks
03.2008 - 04.2013
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
Education
Bachelor of Science -
Arizona State University
Tempe, AZ06.2028
Some College (No Degree) -
Southwestern College
Chula Vista, CA03.2011
Skills
- Dispatch Software Familiarity
- 45 wpm Typing Speed
- Stress Tolerance
- Customer Relationship Management
- Effective Interpersonal Communication
- Mentoring and Coaching
- Problem-solving abilities
- Creative Thinking
- Active Listening
- Decision-Making
- Analytical Thinking
- Team Work Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Emergency Roadside Dispatcher
AAA Northern California, Nevada & Utah
10.2020 - Current
Assistant Sales Manager
Famous Footwear
11.2016 - 09.2020
Caregiver
In Home Supportive Services
06.2014 - 10.2016
Call Center Sales Representative
Pacific Homeworks
03.2008 - 04.2013
Certified Nursing Assistant
Comfort Care Home Health LLC
02.2006 - 10.2014
Bachelor of Science -
Arizona State University
Some College (No Degree) -
Southwestern College
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