Maria Chuzhinova
Montreal,QC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and professional goals
Overview
10
10
years of professional experience
Work History
Technical Support Agent
National Bank of Canada
Montreal, QC
03.2022 - Current
- Provide technical assistance to customers via phone.
- Troubleshoot printer drivers and other peripheral device malfunctions.
- Train new employees
- Create step-by-step guides for correcting common malfunctions and issues, providing simple, repeatable support solutions.
- Develop and maintained strong relations with customers to meet quality expectations.
- Document customer complaints and inquiries for use in technical documentation and bug tracking.
- Collaborate with technical staff to establish goals and objectives for system improvements and upgrades.
- Maintain positive working relationship with fellow staff and management.
- Keep composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assess customer inquiries to determine the best course of action for resolution.
- Create detailed documentation of customer interactions and troubleshooting steps taken.
Customer Service Representative
National Bank of Canada
Montreal, QC
03.2020 - 03.2021
- Answer customer inquiries and provide accurate information regarding products and services.
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Gather customer feedback through surveys and used the data to improve customer service.
Junior Graphic Designer
Artisans D'azures
Montreal, QC
03.2020 - 03.2021
- Create original designs, illustrations and layouts for logos, brochures, newsletters and other marketing materials.
- Develop concepts and ideas based on client briefs to create innovative designs.
- Research current design trends and technologies to develop creative solutions.
- Adjust color, contrast, brightness and other characteristics of digital images using Adobe Photoshop software.
- Edit photos taken at events to enhance their appearance.
- Implement special effects such as gradients, shadows and textures onto digital images using various tools available in Photoshop software packages.
Receptionist
Ernst & Young
Montreal, QC
03.2014 - 03.2017
- Greet visitors and provided them with assistance.
- Answer incoming calls, took messages, and transfer calls to appropriate departments or personnel.
- Schedule appointments for clients, customers, and other visitors.
- Verify visitors' identification cards before allowing access to the building.
- Perform data entry tasks into various computer systems accurately and promptly.
- Assist in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Manage all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Respond to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Monitor security in the lobby area to ensure safety of employees and guests.
- Coordinate with vendors for repairs and maintenance of office equipment such as printers or computers.
- Organize conference room reservations for meetings or events.
- Create badges for temporary personnel who entered the building on a daily basis.
- Schedule and confirm appointments.
Education
Bachelor of Arts - Film Studies
Concordia University
Montreal, QC09-2026
Some College (No Degree) - Graphic And Digital Design
Centre Jacques-Rousseau
Longueuil, QCCertificate level 1 and 2 - Metaphysics, Alternative Medicine, Spirituality
Reiki Montreal
Montreal, QCSkills
- Remote Support
- Telecommunications
- Incident Reporting
- Customer Service
- Complaint resolution
- Document processing
- Maintains confidentiality
- Verifying data accuracy
- Strong interpersonal skills
- Strong Problem Solver
- Data Entry
- Special events planning
- Social media
- Public Speaking
- Problem-Solving
- Adobe Systems Creative Cloud
- Community Relationship Building
- Technical Issue Troubleshooting
- Trend Analysis
- Research proficiency
Timeline
Technical Support Agent
National Bank of Canada
03.2022 - Current
Customer Service Representative
National Bank of Canada
03.2020 - 03.2021
Junior Graphic Designer
Artisans D'azures
03.2020 - 03.2021
Receptionist
Ernst & Young
03.2014 - 03.2017
Bachelor of Arts - Film Studies
Concordia University
Some College (No Degree) - Graphic And Digital Design
Centre Jacques-Rousseau
Certificate level 1 and 2 - Metaphysics, Alternative Medicine, Spirituality
Reiki Montreal