MARIA CHRISTODOULIDES
Adult and Teen Challenge Superthrift
Winnipeg,MB
1
Language
22
years of professional experience
Organized and detail-oriented Customer Service Representative with over 25 years of Cash Handling and Customer Service Experience who strives to effectively build loyalty and long-term relationships with customers while achieving all individual sales goals, balancing customer needs and company demands.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible a flexible approach to evolving business needs. Known for reliability, strong communication, and fostering a productive work environment.
Work History
Supervisor
6 Months- Supervised daily store operations, ensuring smooth workflow across sales floor, donation area, and cashier stations.
- Trained new associates on customer service, register procedures, and thrift store policies.
- Monitored merchandise presentation, restocking, and pricing to maintain organized sales floor standards.
- Coordinated donation processing, sorting, and stocking to support efficient inventory flow.
- Resolved customer concerns promptly, maintaining professional service and store reputation.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Cashier/Customer Service
2 Years 9 Months- Assisted customers with product selection with their day to day shopping and make suggestions on what looks good on them. Processed transactions accurately on the register and POS machine. Managed merchandising and pricing of clothing to maintain store presentation and inventory accuracy.
- Processed cash, card, and donation transactions accurately at point-of-sale register
- Assisted customers with purchases, returns, and product location throughout store
- Balanced cash drawer and resolved register discrepancies with consistent accuracy
CASHIER/ CLERK
1 Year 11 Months- Processed cash, debit and credit card payments for gasoline, food and other merchandise. Cleaned the store inside and out, straightened displays and maintained neat and inviting a neat and inviting atmosphere for optimum customer satisfaction. Counted cash in sales station at shift beginning and verified enough cash to make change for customers. Monitored 14 self-service pumps, assisting customers. Oversaw food and general merchandise inventory, stocked products, and tracked low stock levels to ensure availability. Interacted with Vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise. Contacted service technicians when pumps malfunctioned and labeled non-functioning pumps to prevent customer use. Inspected identification to determine proper age of customers for Lottery and Cigarette Sales. Coordinated store opening and closing, summarized daily sales and reconciled cash on hand. Trained new cashiers and supervised work during training period.
CUSTOMER SERVICE REPRESENTATIVE
3 Years 11 Months- Sold and received cash from another staff member while accurately recording and entering transactions in the Point of Sale system. Registered new customers quickly and efficiently in the Point of Sale system. Issued loans, processed Western Union transactions, and cashed cheques while applying risk assessment strategies. Reconciled cash floats at the end of each shift.
- Resolved customer inquiries regarding loan accounts, payments, and service options with accuracy and professionalism.
- Processed payment transactions, cash handling, and account updates while maintaining strict confidentiality.
- Assisted customers with application requirements, document verification, and policy explanations.
CUSTOMER SERVICE AGENT
3 Years 11 Months- Detailed the interior and exterior of vehicles, including cleaning, washing, vacuuming, removing trash, filling gas tanks, and checking fluid levels. Checked vehicles for damage and confirmed their operational status. Assisted customers to their the vehicles while explaining features so they are comfortable with vehicle prior to exiting the location.
- Managed customer reservations, rental modifications, and billing inquiries with accurate, courteous service.
- Resolved vehicle rental issues promptly, ensuring smooth pickup and return experiences.
- Processed contracts, payments, and documentation in alignment with company procedures.
CUSTOMER SERVICE REPRESENTATIVE
9 Years 11 Months- Balanced daily cash deposits and bank vault inventory with zero error rate. Executed cash withdrawals for customers at the bank. Trained employees on cash drawer operation, enhancing team efficiency and accuracy. Trained employees on cash drawer operation. Researched and resolved customer issues on personal savings, checking, and line of credit accounts, improving customer satisfaction. Adhered to Scotiabank security and audit procedures. Examined cheques for identification and endorsement. Supplied tellers with coin and currency. Maintained confidentiality of bank records and client information. Received Branch Recognition Award for outstanding Customer Service. Delivered prompt and accurate customer service, contributing to positive customer experiences.
- Resolved customer inquiries regarding loan accounts, payment options, and service policies.
- Processed cash transactions, payments, and account updates with accuracy and confidentiality.
- Reviewed account records to identify discrepancies and correct billing issues promptly.
Education
CERTIFICATE - Veterinary Technology
DIPLOMA - LEGAL ASSISTANT
HIGH SCHOOL DIPLOMA - Academic
Skills
Customer service
Mentoring
Staff management
Complex Problem-solving
Attention to detail
Goal oriented
Conflict resolution
Reliable
Team collaboration
Communication skills
Strong Work Ethic
Bilingual in Greek
Accomplishments
- Supervised team of 20 staff members.
Languages
English
Professional Working
Timeline
Supervisor
Adult and Teen Challenge Superthrift
05.2026 - CurrentRead More
Cashier/Customer Service
Adult and Teen Challenge Superthrift
02.2024 - CurrentRead More
CASHIER/ CLERK
ABAS ESSO
01.2022 - 12.2023Read More
CUSTOMER SERVICE REPRESENTATIVE
CASH MONEY
01.2017 - 12.2020Read More
CUSTOMER SERVICE AGENT
AVIS BUDGET GROUP
01.2017 - 12.2020Read More
CUSTOMER SERVICE REPRESENTATIVE
SCOTIABANK
01.2005 - 12.2014Read More
Maples Collegiate
HIGH SCHOOL DIPLOMA from Academic
Read More
HERZING CAREER COLLEGE
DIPLOMA from LEGAL ASSISTANT
Read More
ROBERTSON COLLEGE ONLINE
CERTIFICATE from Veterinary Technology
Read More
Personal Information
- Highest Level of Education: AEC / DEP or Skilled Trade Certificate
- Total years of experience: 30