MARIA CHRISTINA CALLADO
Summary
Experienced professional with 9 years in customer service across diverse industries. Skilled in administrative tasks, ensuring seamless operations, and prioritizing client satisfaction. Proven success demonstrates strong organizational abilities and a commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Airline Customer Service Agent
Perimeter Aviation
07.2024 - Current
- Provided exceptional service by addressing customer inquiries and complaints regarding fares, flight schedules, and operations
- Processed ticket sales, collected fees, issued receipts, and balanced daily sales reports
- Assisted passengers with check-in, flight bookings, baggage handling, and irregular operations, ensuring smooth travel experiences
- Coordinated with flight crew, provided accurate passenger manifests, and supported operational efficiency
- Accompanied passengers to the aircraft, ensuring timely boarding
- Contributed to process improvements and participated in the Safety Management System
- Performed additional administrative duties as required
Duty Manager
Sandman Hotel Langley
05.2023 - 05.2024
- Managed staff and ensured smooth functioning of front desk and housekeeping
- Handled critical tasks and emergency situations calmly and resolved operational issues, prioritizing guest safety at all times, acting as a point of contact for escalations
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions
Guest Services Agent
Sandman Hotel Langley
11.2022 - 04.2023
- Guaranteed timely check-ins and check-outs by implementing efficient front desk processes and procedures
- Managed group bookings to ensure seamless organization of events and accommodations
- Uphold hotel policies and procedures by providing a high level of customer service in handling guests inquiries, complaints, special requests
- Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages, upselling room upgrades to maximize revenue
- Handled cash transactions accurately, balancing daily reports at the end of each shift
- Communicated and resolved problems regarding guest rooms to housekeeping services and maintenance personnel
- Presented a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions
- Responded to guests, business partners, and other parties, telephone calls, and email inquiries with efficiency and professionalism
- Ran various reports on the computer for management
International Flight Attendant
Flynas
02.2019 - 08.2022
- Company Overview: Saudi Arabia
- Provided outstanding customer service to all passengers and ensured their safety throughout the flight
- Assisted during boarding and deboarding, demonstrated safety equipment and procedures, and attended to passenger needs during the flight
- Sold and served beverages, meals, and snacks to passengers
- Complied with company policies GACA regulations
- Accumulated over 3,600 hours of domestic and international flight experience on Airbus A319/A320 aircraft
- Saudi Arabia
Administrative Assistant II
Provincial Government of Tarlac, Tourism Office
08.2015 - 09.2018
- Company Overview: Philippines
- Handled incoming/outgoing mail, email, and phone calls; drafted and proofread documents
- Organized and maintained physical and electronic files
- Scheduled meetings, appointments, and travel; coordinated event logistics
- Entered data into databases; generated reports and compiled tourism statistics
- Monitored office supplies; managed equipment maintenance
- Greeted visitors; handled inquiries and provided tourism information
- Facilitated communication between departments; assisted with presentations and promotional materials
- Liaised with stakeholders and vendors; supported marketing campaigns
- Assisted in project development; supported planning and execution of tourism events
- Assisted with budget preparation and expense tracking; processed invoices
- Provided clerical support to the Senior Executives and the associated office personnel
- Ensured adherence to government policies and procedures
- Philippines
Education
Bachelor of Science - Tourism Management
STI College of Tarlac
05.2015
Skills
- Decision Making
- Time & Staff Management
- Operations Management
- Relationship Building
- Professionalism and Integrity
- Prioritization
- Attention to Detail
- Staff Training and Development
- Multi-tasking
- Microsoft Office
Certification
- Class 5 Driver's Licence
- Emergency First Aid CPR/AED-C – Canadian Red Cross, 04/01/23 - 04/01/26
- Certified in First Aid, CPR, and Automatic External Defibrillators, 02/01/22
- IATA Certified Airline Flight Attendant, 04/01/17
- Proficiency on Frontline Servicing for Customer Satisfaction, 08/01/15
Timeline
Airline Customer Service Agent
Perimeter Aviation
07.2024 - Current
Duty Manager
Sandman Hotel Langley
05.2023 - 05.2024
Guest Services Agent
Sandman Hotel Langley
11.2022 - 04.2023
International Flight Attendant
Flynas
02.2019 - 08.2022
Administrative Assistant II
Provincial Government of Tarlac, Tourism Office
08.2015 - 09.2018
- Class 5 Driver's Licence
- Emergency First Aid CPR/AED-C – Canadian Red Cross, 04/01/23 - 04/01/26
- Certified in First Aid, CPR, and Automatic External Defibrillators, 02/01/22
- IATA Certified Airline Flight Attendant, 04/01/17
- Proficiency on Frontline Servicing for Customer Satisfaction, 08/01/15
Bachelor of Science - Tourism Management
STI College of Tarlac
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