Maria Cherrington-Kelly
Calgary,AB
Summary
Motivated Facilities Leader with 6-8 years of experience in various positions and exceptional customer service and projected management skills. Delivering well-developed action preparedness plans, favorable vendor contracts and comprehensive regulations compliance. Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Facility Supervisor
Trico Living Well
06.2022 - 03.2024
- Improved facility efficiency by implementing streamlined processes and procedures.
- Managed a team of facility staff, providing training and guidance for optimal performance.
- Coordinated facility upgrades and renovations to ensure minimal disruption to daily operations.
- Developed strong vendor relationships, negotiating favorable contracts for services and supplies.
- Implemented energy-saving initiatives, reducing overall utility expenses for the facility.
- Established effective communication channels between departments, fostering collaboration and teamwork within the organization.
- Monitored and maintained inventory levels, ensuring adequate supplies were available for ongoing facility needs.
- Conducted regular audits of facility conditions, identifying areas in need of improvement or repair.
- Maintained a clean, organized environment through diligent oversight of janitorial staff and adherence to strict sanitation protocols.
- Managed budgets and financial reporting for the facility, ensuring accurate records were kept at all times.
- Led emergency preparedness efforts by developing response plans and conducting drills with staff members regularly.
- Oversaw building security systems, working closely with security personnel to maintain safe environment for all occupants.
- Served as primary point of contact for external vendors and contractors, streamlining communication efforts throughout various projects.
- Ensured compliance with local regulations by staying informed on current codes and requirements applicable to facility''s operation.
- Facilitated smooth transitions during employee turnover periods by effectively managing staffing changes.
- Optimized space usage within facility through strategic planning that accommodated both short-term events and long-term expansion needs.
- Developed comprehensive preventive maintenance program that reduced downtime caused by unexpected equipment failures.
- Promoted inclusive work culture that prioritized teamwork while respecting individual strengths and perspectives.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Served as point of contact for internal and external customers seeking support and information.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Conducted regular facility inspections to identify repair needs or improvements.
- Organized ongoing maintenance schedules to boost system performance.
- Reduced maintenance costs with proactive equipment inspections and preventative measures.
- Enhanced safety standards by conducting thorough risk assessments and addressing hazards promptly.
- Managed efficient teams of up to 20 employees.
Team Lead Coordinator/ Facility Lead
YWCA of Calgary
09.2018 - 04.2022
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Directed and supervised team of 20 engaged in housekeeping and Maintenance development.
Housing Coordinator
SAIT RESIDENCE
03.2016 - 09.2018
- Manage the housekeeping department
- Established and implemented operational procedures for housekeeping department
- Planned and coordinated activities of housekeeping and crews
- Ensured that safety standards and departmental policies are met
- Improved tenant satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined housing processes for increased efficiency and reduced wait times for applicants.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
Housekeeper Manager
Vantage Inn And Suites Hotel
04.2009 - 03.2016
- Manage the housekeeping department
- Established and implemented operational procedures for housekeeping department
- Planned and coordinated activities of housekeeping supervisors and crews
- Conducted performance evaluations and appraisals
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and organization in all areas.
- Reduced staff turnover by implementing effective training programs and providing continuous feedback to team members.
- Streamlined daily operations for increased efficiency through effective scheduling and delegation of tasks.
- Improved overall housekeeping performance with thorough inspections, timely issue resolution, and proactive communication with the team.
- Increased customer satisfaction ratings by consistently exceeding expectations in room preparation and presentation.
- Managed inventory control, ensuring adequate supplies were available while minimizing costs through efficient purchasing practices.
- Mentored new employees, fostering a positive work environment that promoted personal growth and skill development.
- Developed customized cleaning procedures for specialty rooms or unique situations, addressing specific needs effectively.
- Proactively addressed guest concerns or complaints, demonstrating exceptional problem-solving skills and commitment to service excellence.
- Evaluated employee performance regularly, recognizing top performers while identifying opportunities for improvement among others.
- Coordinated special projects such as deep cleans or renovations, ensuring minimal disruption to guests during these processes.
- Adapted housekeeping procedures in response to evolving guest needs or industry trends, ensuring continuous improvement of services offered.
Collection Manager
Citibank
10.2007 - 04.2009
- Provided team leadership and coaching
- Clerical and Administrative duties
- Coached and helped develop team members; helped resolve dysfunctional behavior
- Ensured collections are done in a timely basis and resolved any discrepancies to ensure both parties are satisfied
- Familiarized the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
- Coordinated various meetings to ensure tasks are done correctly and in a timely manner
Education
Maintenance Management Professional Certificate - Facilities Management Professional
Bow Valley College
Calgary, AB12.2024
Bachelor of Science - Computer Science
AMA University
Manila Philippines01.2001
Skills
- Facility Management
- Team Leadership
- Building Management
- Occupational Health
- Project Management
- Operations Management
- Equipment Maintenance
- Yardi (Property Management Software)
- Business Continuity
- Safety Standards
- Budget Administration
- Energy management
- Waste Management
- Fire protection
- HVAC Systems
- Asset Management
- Security Systems
- Work Order Management
- Building operations
- Repairs and maintenance
- Vendor coordination
- Performance Evaluations
Languages
English
Full Professional
Affiliations
- PEMAC
Certification
- Facilities Management, Pryor Course - April 2024
Timeline
Facility Supervisor
Trico Living Well
06.2022 - 03.2024
Team Lead Coordinator/ Facility Lead
YWCA of Calgary
09.2018 - 04.2022
Housing Coordinator
SAIT RESIDENCE
03.2016 - 09.2018
Housekeeper Manager
Vantage Inn And Suites Hotel
04.2009 - 03.2016
Collection Manager
Citibank
10.2007 - 04.2009
Maintenance Management Professional Certificate - Facilities Management Professional
Bow Valley College
Bachelor of Science - Computer Science
AMA University
- Facilities Management, Pryor Course - April 2024
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