+ Years of professional experience
Maria Chalkias
Port Coquitlam,Canada
Summary
Results-driven retail manager with a proven track record in building customer loyalty, enhancing team collaboration, and optimizing store performance.
Overview
10
10
Work History
Retail Store Manager
La Vie En Rose
BC
10.2022 - 02.2025
- Managed daily store operations and ensured adherence to company policies.
- Establish customer relationships to generate more business, maintain store profitability and expand brand loyalty.
- Analyze store reports to evaluate performance, increase sales, and reduce controllable expenses.
- Address customer service issues with detailed and timely responses to escalated complaints.
- Partner with district leadership to smoothly implement new policies and procedures.
- Interact with customers on sales floor to build rapport and offer product expertise.
- Direct and maintain store merchandising standards to present organized and engaging in-store experience.
- Recruit, interview and hire new employees based on strengths, preparedness and work experience.
- Implement loss prevention strategies to reduce shrinkage to control theft.
Restaurant Owner/Operator
Sparta Greek Taverna
Port Coquitlam, BC
11.2004 - 11.2021
- Floor manager, assisted serving staff with food and beverage service.
- Managed payroll, daily deposits, and cost controls.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Recruited, hired and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and employees.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Proficient in Squirrel POS FOH and Back Office.
Education
Medical Office Assistant -
Sprott Shaw College
Vancouver , BCPharmacy Technician -
Sprott Shaw College
Vancouver , BCSkills
- Multi-tasking
- Organized
- Collaboration and Teamwork
- Work Planning and Prioritizing
- Point of Sale (POS) system operation
- Customer Relationship Management
- Employee Development
- KPI Tracking
- Schedule Management
Languages
- Greek
- English
Timeline
Retail Store Manager
La Vie En Rose
10.2022 - 02.2025
Restaurant Owner/Operator
Sparta Greek Taverna
11.2004 - 11.2021
Medical Office Assistant -
Sprott Shaw College
Pharmacy Technician -
Sprott Shaw College