Maria Cervantes
Whittier
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Appointment Setter
Capital One Reality Network
09.2017 - Current
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Answered phone calls and answered questions from potential customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Customer Service Rep/ Sales
Safe Link Wireless
06.2017 - 09.2020
- Provided accurate information to customers for improved understanding of products and services.
- Enhanced customer satisfaction by resolving inquiries and issues efficiently.
- Delivered exceptional service to build lasting relationships with customers.
- Addressed customer concerns with a focus on providing effective solutions.
- Assisted customers with product selection, leading to increased sales.
- Enhanced customer loyalty by maintaining a friendly and professional demeanor.
Customer Service Rep/ Sales
R & S Marble
10.2015 - 05.2017
- Remained positive and professional when welcoming the public, visitors, customers and employees
- Answered and directed phones calls to the correct department also schedules appointments to drop off samples
- Facilitated administrative duties to include filing, coping, handling phones, typing and internet correspondence
- Received supply orders, distributed mail, typed up sales orders and processed credit card and received cash payments for customers
Sales Manager
Your Space Self Storage
05.2010 - 10.2015
- Kept familiar with all policies regarding U-Haul in-town and one-way rentals, reservations R &D to best answer any possible questions
- Ran all office procedures using Site Link and also collection and follow up calls using Call Potential
- Utilized advanced computer skills to run weekly, and month end reports
Customer Service Representative
United Pacific Oil
09.2022 - Current
- Greeted and assisted gas station customers with sales transactions, ensured accurate cash handling and charges
- Oversee daily stocking for store products, beverages, and food items
- Ensure adherence to safe storage and handling procedures
- Communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints
Education
High school or equivalent -
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Appointment scheduling
Additional Information
- SKILLS AND ABILITIES:
- Excellent communication skills
- Superior customer service
- Timely follow-through
- Attention to details
- Computer savvy
- Fluent in English and Spanish
- Honest, dependable and dedicated
- Strong ability to multi-task, organize and prioritize assignments
- Resourceful problem solver
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
United Pacific Oil
09.2022 - Current
Appointment Setter
Capital One Reality Network
09.2017 - Current
Customer Service Rep/ Sales
Safe Link Wireless
06.2017 - 09.2020
Customer Service Rep/ Sales
R & S Marble
10.2015 - 05.2017
Sales Manager
Your Space Self Storage
05.2010 - 10.2015
High school or equivalent -
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