MARIA CECELIA BOLANOS
SAN BERNARDINO
Summary
Experienced with streamlining communication channels and fostering collaborative partnerships. Utilizes exceptional mediation and negotiation skills to resolve conflicts and align stakeholder interests. Detail and task-oriented individual who needs little to no direction.
Overview
19
19
years of professional experience
Work History
Senior Compliance Liaison II
Aya Healthcare
03.2020 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Individual and group leader for meetings with internal and external teams.
- Train and mentor lower level CLs on high-level tasks/skills outside normal CL duties and is the escalation point for these roles.
Compliance and Credential Analyst I
RightSourcing, Inc.
01.2017 - 01.2020
- Audits compliance of the supplier employee and billable workers outlined by the individual customer contract requirements and RightSourcing minimum standards, MS Office 365 and Teams, maintains relationships with client services for communication and building foundations to provide accurate and timely compliance support, updates and maintains the expired/expiring documents report for all workers based on account/workload assigned, reviews monthly Primary Source Verification for all licensed workers based on account/workload assigned, supports client or RightSourcing audits by providing compliance documentation to client services or management upon request, partners with suppliers to train and encourage use of the technology and to expedite uploading of compliance documentation to meet target start dates, perform administrative duties or other assigned tasks such as but is not limited to, answering phones, electronic filing and data entry
Sr. Client Services Coordinator- Corona Regional Medical Center & Temecula Valley Hospital
RightSourcing, Inc.
03.2015 - 01.2017
- Customer service, phones, file, fax, typing, MS: Word, Excel, Outlook prioritize and multi-task, utilizing client’s Kronos system daily, staffing and recruiting for open positions based on client needs
- Maintain standard operations procedure manual for both company and suppliers
- Maintain desk procedures and day-to-day processes, implement new processes and enhance current process to strengthen efficiency, compliance and credential tracking and conducts new hire orientation for on-boarding staff
Client Services Coordinator- Riverside County Regional Medical Center
RightSourcing, Inc.
06.2013 - 03.2015
- Customer service, phones, file, fax, typing, MS: Word, Excel, prioritize and multi-task, entering and approving timecards, staffing and recruiting for open positions based on client needs
- Maintain Standard operations procedure manual for both company and suppliers
- Maintain desk procedures and day-to-day processes, Implement new processes and enhance current process to strengthen efficiency, compliance and credential tracking
Staffing Coordinator
Community Hospital of San Bernardino
08.2012 - 07.2013
- Customer service, phones, file, fax, typing, MS: Word, Excel, prioritize and multi-task, responsible for: Adjusting staffing under the guidance of the Nurse Manager using acuity guidelines, staffing matrix and appropriate resources
- Accuracy and maintenance of all Staffing Office records, including but not limited to: schedules, call-off books, staffing sheets, attendance records and acuity statistics
- Maintain Registry Manual and Morgue Log
- Report directly to nursing management for coordinating staffing information for designated nursing units on a 24-hour basis
- Create and maintains schedules, Assist Manager in obtaining coverage for Staffing Office personnel in the event of call-off’s
- Reviews all schedules for deficiencies, communicates problems to appropriate nursing manager and coordinates optimal utilization of available staff
- Works with unit manager to monitor call-ins and chronic attendance problems
Clerical Services Supervisor: Critical Care Services
Kaiser Foundation Hospitals
05.2011 - 01.2012
- Customer service, phones, file, fax, typing, MS: Word, Excel, PowerPoint, maintain attendance calendars, attend meetings, maintain privacy and confidently according to KP Principles of Responsibilities, processor and approver for timecards for 3 units and Administrative staff, Medical Center representative for Region Wide OneStaff Peer Group, process request for time-off, prioritize and multi-task, create forms, lend clerical support to director and educator as needed, verify certs and licenses for validity, mentor and train co-workers and staffing clerks, knowledge in UNAC and USW 7600 contracts, meet with Unions to grant holiday’s and vacations and meet with Unions to discuss employee grievances or concerns
Staffing Coordinator: ER Scheduling/Staffing Office
Kaiser Permanente: SCPMG
10.2009 - 05.2011
- Customer service, phones, file, fax, typing, MS: Word, Excel, fill out 1480, 1500, 1510’s for employees, maintain attendance calendars, schedule and attend monthly meetings between union employees and managers, basic knowledge to TIME system to review employee timecards, maintain privacy and confidently according to KP Principles of Responsibilities, schedule staff according to department needs, process request for time-off and distribute overtime according to union rules, prioritize and multi-task, create forms, lend clerical support to management as need, overtime logs, and verify certs and licenses for validity, train and mentor co-workers, assisted Educator with creating new hires orientation schedules, knowledge in UNAC and USW 7600 contracts
- Emergency Medicine Administrative representative for Workplace Safety Committee
Staffing Clerk: Hospital Staffing
Kaiser Foundation Hospitals
02.2008 - 10.2009
- Customer service, phones, file, fax, typing, personal computer used daily, take patient assistance calls and forward them to appropriate managers, calculate VTO and overtime hours, data entry, MS: Word, Excel, PowerPoint, create folders for monthly staffing sheets to be filed, make calls to fill staffing needs due to call offs
- Maintained privacy and confidentiality of members and nursing staff
Accounting Administrative Assistant
TMCI, INC.
05.2006 - 05.2007
- Accounts Payable, and Accounts Receivables, answer phones, file, fax, prepare memos, data entry, assistant to Office Manager/ Human resources manager daily, cash receipts, prepare bank deposits, explain new hire packets, certified payroll, prevailing wage packets, assisted with payroll weekly, process work orders and processed weekly and monthly billings
Education
Associate of Arts Degree - Liberal Arts: Social & Behavioral Sciences
San Bernardino Valley College
San Bernardino, CABachelor of Science - History-Pre Credential
California State University, San Bernardino
San Bernardino, CA05-2026
Skills
- Verbal and written communication
- Team collaboration
- Goal setting
- Collaborative relationships
- Community outreach
- High-pressure environments
- Problem-solving
- Multitasking Abilities
- Teamwork and collaboration
Timeline
Senior Compliance Liaison II
Aya Healthcare
03.2020 - Current
Compliance and Credential Analyst I
RightSourcing, Inc.
01.2017 - 01.2020
Sr. Client Services Coordinator- Corona Regional Medical Center & Temecula Valley Hospital
RightSourcing, Inc.
03.2015 - 01.2017
Client Services Coordinator- Riverside County Regional Medical Center
RightSourcing, Inc.
06.2013 - 03.2015
Staffing Coordinator
Community Hospital of San Bernardino
08.2012 - 07.2013
Clerical Services Supervisor: Critical Care Services
Kaiser Foundation Hospitals
05.2011 - 01.2012
Staffing Coordinator: ER Scheduling/Staffing Office
Kaiser Permanente: SCPMG
10.2009 - 05.2011
Staffing Clerk: Hospital Staffing
Kaiser Foundation Hospitals
02.2008 - 10.2009
Accounting Administrative Assistant
TMCI, INC.
05.2006 - 05.2007
Associate of Arts Degree - Liberal Arts: Social & Behavioral Sciences
San Bernardino Valley College
Bachelor of Science - History-Pre Credential
California State University, San Bernardino
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