Maria Cazarez

• Conducted home visits to assess client's condition and provide guidance to family members regarding behavior management strategies.
• Provided transportation to appointments or other activities as needed.
• Ensured safety of the clients at all times while in the home setting or out in the community.
• Prepared healthy food, cleaned up living spaces, washed clothes and shopped for items such as food and shampoo.
• Organized recreational activities for respite participants, such as arts and crafts.

• Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
• Packaged online purchases for shipping, for safe travel, and arrival at the destination.
• Cleaned and maintained the store's appearance.
• Set up store displays with extreme attention to detail.
• Provided bilingual, Spanish assistance as needed.

• Answered inbound calls, chats and emails to facilitate customer service.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed positive relationships with customers through friendly interactions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Provided bilingual, Spanish assistance as needed.

• Provided health and safety orientations and developed materials for presentations.
• Maintained and updated emergency response plans or procedures.
• Developed and created materials for new employee health and safety orientations.
• Ensured compliance with all applicable federal, state, local laws and regulations related to occupational health and safety.
• Collaborated with management teams to develop strategies that promote safe work practices.
• Developed and implemented safety policies, procedures, and standards.
• Advocated a culture of prevention through education programs aimed at reducing risks in the workplace.
• Investigated accidents to identify causes and prevent future incidences.
• Conducted trainings for company employees on safety initiatives to comply with federal regulations.
• Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
• Supervised a team of safety specialists who managed their territories in a district of 8,000 employees.
• Provided bilingual, Spanish assistance as needed.

I retired from this position, which I held for three years. Prior, I had other positions within the Postal Service, including clerk, window clerk, supervisor, and Postmaster.