Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARIA CATALINA PAVEL

Ottawa

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience

Work History

Clinic Health Assistant

Curavita Health Group
07.2020 - 12.2022
  • Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
  • Increased patient satisfaction scores through attentive listening skills and prompt resolution of issues or complaints.
  • Collaborated with other healthcare professionals to provide comprehensive services tailored to each individual''s needs.
  • Streamlined medical documentation processes for improved accuracy and accessibility of patient records.
  • Streamlined administrative tasks such as billing management, insurance verification, and referral coordination.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Administrative Assistant

Arthur Murray Dance Studio
08.2015 - 03.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.

Front Desk Agent

Hilton
05.2012 - 06.2015
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Collected room deposits, fees, and payments.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Resolved guest complaints with effective problem-solving, improving overall guest experience.
  • Kept accounts in balance and ran daily reports to verify totals.

Casino Floor Supervisor

Century Casino
09.2006 - 07.2010
  • Maintained accurate records of all gaming activities, reporting discrepancies or suspicious activity to management as needed.
  • Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
  • Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino''s reputation for integrity remained intact.
  • Conducted thorough evaluations of dealer performance levels, providing constructive feedback to help improve overall skill sets.
  • Participated in ongoing professional development opportunities designed to expand knowledge base about emerging technologies within the industry.
  • Assisted in resolving disputes between players and dealers, ensuring fair play standards were upheld at all times.
  • Provided exceptional customer service to VIP guests, fostering long-term relationships and repeat visits.
  • Monitored chips purchases, table inventories, and player win ratios.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.

Education

High School Diploma -

Dover Bay Secondary School
Nanaimo, BC

Skills

  • Strong communication skills
  • Documentation and reporting
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Punctual and hardworking
  • Adaptability
  • Professionalism

Languages

English
Native or Bilingual
Romanian
Native or Bilingual

Timeline

Clinic Health Assistant

Curavita Health Group
07.2020 - 12.2022

Administrative Assistant

Arthur Murray Dance Studio
08.2015 - 03.2022

Front Desk Agent

Hilton
05.2012 - 06.2015

Casino Floor Supervisor

Century Casino
09.2006 - 07.2010

High School Diploma -

Dover Bay Secondary School

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MARIA CATALINA PAVEL