Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maria Casenas

Calgary,AB

Summary

Performance driven and experienced individual in a fast paced customer service industry impacting positive organizational outcomes through problem solving, efficient communication skills, and the ability to thrive in a fast paced environments. Confident in ability to collaborate with cross functional teams to solve complex, high stakes problems. Committed to continuous improvement and contributing to team success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server/FOH Staff Member

Swiss Chalet
01.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Crew Member

Arby's
01.2023 - 12.2023
  • Demonstrated integrity and honesty while while interacting with guests, team members and managers.
  • Maintained high standards of customer service during high volume, faced paced operations.
  • Followed food safety procedures according to company policies and health and sanitation regulations.

Sales Associate Seasonal

Bath & Body Works
10.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Fast Food Attendant

Wendy's
08.2021 - 10.2022
  • Adhered to strict food safety guidelines, reducing the risk of cross-contamination and ensuring customer wellbeing.
  • Assisted in maintaining a clean and organized work environment for optimal productivity and safety.
  • Coordinated with co-workers during peak hours to maximize teamwork effectiveness, leading to reduced order preparation times.

Education

High School Diploma -

Bishop O'Byrne Senior High School
Shawville Blvd SE
06-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Accountability
  • Detail Oriented
  • Point of sale operation
  • Time management
  • Professionalism
  • Active listening
  • Ability to work under pressure

Certification

ProServe Liquor Staff Training Certificate

Timeline

Server/FOH Staff Member

Swiss Chalet
01.2024 - Current

Crew Member

Arby's
01.2023 - 12.2023

Sales Associate Seasonal

Bath & Body Works
10.2022 - 01.2023

Fast Food Attendant

Wendy's
08.2021 - 10.2022

High School Diploma -

Bishop O'Byrne Senior High School

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Maria Casenas