MARIA CASCO
Los Angeles
Summary
Dynamic and detail-oriented professional with experience at Chipotle Restaurant and Molina Healthcare. Proven ability in customer service and teamwork, adapt at resolving issues and enhancing customer engagement. Recognized for multitasking and problem-solving skills, consistently delivering high-quality service in fast-paced environments. Committed to continuous learning and improvement.
Overview
6
6
years of professional experience
Work History
Crew Member
Chipotle Restaurant
Los Angeles
08.2023 - 02.2024
- Prepared food items according to established recipes and safety guidelines.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted in training new crew members on food preparation and customer service standards.
- Collaborated with team members to meet high-volume service demands during peak hours.
Customer Service Representative
Molina Healthcare
Salt Lake City
01.2018 - 12.2019
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Supported team in processing orders and managing customer accounts through designated systems.
- Adapted quickly to new software tools for tracking customer interactions and service requests.
- Collaborated with colleagues to ensure timely responses to customer feedback and concerns.
Education
High School Diploma - English
George Washington Preparatory High School
Los Angeles, CASkills
- Customer service
- Multitasking and organization
- Problem-solving
- Customer engagement
- Learning agility
- Teamwork and collaboration
- Time management
- Attention to detail
- Verbal and written communication
Languages
- Spanish
- English, Native or Bilingual
- Spanish, Native or Bilingual
Timeline
Crew Member
Chipotle Restaurant
08.2023 - 02.2024
Customer Service Representative
Molina Healthcare
01.2018 - 12.2019
High School Diploma - English
George Washington Preparatory High School