Maria Carrillo
Santa Maria
Summary
Dedicated professional with proven expertise in customer service and cash handling. Excelled in team collaboration and conflict resolution, enhancing customer satisfaction and operational efficiency. Fluent in English and Spanish, adept at multitasking and maintaining professionalism under pressure. Achieved significant improvements in transaction accuracy and customer feedback.
Overview
26
26
years of professional experience
Work History
Cashier
Ralphs Grocery Store
12.2007 - Current
- Greet customers entering store and respond promptly to customer needs.
- Work flexible schedule and extra shifts to meet business needs.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Build relationships with customers to encourage repeat business.
- Maintain a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restock and organize merchandise in front lanes.
- Assist customers with inquiries, returns, refunds and resolving transaction issues.
- Mentor new employees on cashier duties and best practices, improving overall staff performance.
- Adapt quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provide backup support for other departments when needed, showcasing versatility within the retail environment.
- Strengthen team morale and cooperation by assisting coworkers during peak hours.
- Maintain up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Cashier and Deli Worker
Scolaris Grocery Store
03.1999 - 12.2007
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Collaborated with fellow team members to ensure seamless operation during peak hours.
- Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Demonstrated adaptability and flexibility in accommodating unexpected changes in scheduling or workload.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
Education
High School Diploma -
Santa Barbara High School
Santa Barbara, CA06-2000
Skills
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Professionalism and courtesy
- Conflict resolution
- Bilingual (English/Spanish)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Ralphs Grocery Store
12.2007 - Current
Cashier and Deli Worker
Scolaris Grocery Store
03.1999 - 12.2007
High School Diploma -
Santa Barbara High School
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