MARIA CARLS
Prince George,BC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
MWATT ELECTRIC INC.
02.2022 - Current
- Managed, scheduled and coordinated office functions
- Provided administrative support to management team including preparing reports and presentations.
- Reviewed files and records to obtain information and respond to requests.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Performed general bookkeeping duties such as creating journal entries.
- Entered daily invoices with in-house accounting software.
- Responded to customer inquiries via phone or email in a professional manner.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Processed payroll accurately ensuring all employees were paid on time.
- Completed day-to-day duties accurately and efficiently.
Educational Assistant
SCHOOL DISTRICT 57
02.2018 - 02.2022
- Assisted children at stations during small group learning periods.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Provided clerical support to teachers, such as photocopying and organizing materials.
- Applied positive reinforcement to redirect negative behaviors.
Assistant Manager
LIVE AND LIFT LADIES’ FITNESS
09.2017 - 01.2018
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Reviewed completed work to verify consistency, quality, and conformance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Assistant
CONFEDERATION CENTER OF ENERGY AND HYDRO COMMERCE, BERLIN-GERMANY
07.2013 - 07.2017
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Maintained inventory of office supplies and placed orders when necessary.
- Directed customer inquiries to appropriate department personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Certificate - Bookkeeping and Management skills
College of New Caledonia
06.2024
Course - Professional Dealing with External and Internal Customers
Gegenbauer Facility Management
09.2013
Skills
- Financial record management
- Advanced Excel skills
- Administrative coordination
- Collaborative team development
- Self-motivation
- Project planning
- Time management coordination
- Interpersonal skills
- Strong organizational skills
- Service excellence
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Billing
- Administrative support
- Accurate payroll processing
- Document management
- Relationship building
- Appointment management
- Employee relations and engagement
- Workflow optimization
- Financial tracking
- Financial reporting
- Expense reporting
- Business administration
- Database administration
- Travel coordination
- Banking operations
- Scheduling and coordinating
- MS office
- Customer relationship management
- Problem resolution
- Teamwork and collaboration
- Administration and reporting
- Schedule management
LANGUAGES
German – Proficient
English – Fluent
Certification
- Bookkeeping Certificate - CNC 2024
Timeline
Office Manager
MWATT ELECTRIC INC.
02.2022 - Current
Educational Assistant
SCHOOL DISTRICT 57
02.2018 - 02.2022
Assistant Manager
LIVE AND LIFT LADIES’ FITNESS
09.2017 - 01.2018
Administrative Assistant
CONFEDERATION CENTER OF ENERGY AND HYDRO COMMERCE, BERLIN-GERMANY
07.2013 - 07.2017
Course - Professional Dealing with External and Internal Customers
Gegenbauer Facility Management
Certificate - Bookkeeping and Management skills
College of New Caledonia
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