Charles Ames

• Customer Financing Solutions: Structured and presented customized financing options, ensuring competitive terms and compliance with lending regulations, resulting in increase in loan approvals
• Insurance Products Expertise: Sold and maintained a portfolio of extended warranties, GAP insurance, and other F&I products, consistently achieving or exceeding sales targets.
• Revenue Optimization: Enhanced dealership profitability by upselling value-added products and leveraging financing partnerships, contributing to total dealership revenue
• Team Leadership: Recruited, hired, and trained personnel to build a high-performing team, leading to an improvement in department productivity and efficiency
• Performance Management: Conducted regular performance evaluations, provided coaching, and implemented incentive programs to drive team success and achieve departmental goals
• Process Improvement: Collaborated with sales, service, and management teams to streamline F&I processes, reducing customer wait times and increasing satisfaction scores.
• Documentation and Reporting: Oversaw all deal paperwork, credit applications, and lender communications with precision, maintaining error-free documentation audits
• Customer Satisfaction: Delivered transparent, professional customer experiences, resulting in positive feedback in dealership surveys

Key Achievements:

• Spearheaded a training program for sales staff on F&I products, resulting in an increase in cross-departmental referrals
• Reduced employee turnover by through targeted hiring strategies and fostering a supportive work environment
• Increased F&I product penetration rate
• Established partnerships with new lenders, expanding financing options and improving approval rates.

• Responsible for flyer distribution at various venues to promote future events
• Organize distribution schedules
• Utilize solid influential skills to convince customer to attend the event
• Developed strong customer service skills during the constant interaction with the public
• Enhanced brand visibility through distributing flyers to key locations in targeted areas.
• Provided valuable feedback to management on best practices for future marketing efforts based on distribution experiences.

• Provide ongoing customer service
• Maintained top sales representative consistently
• Exceeded sales targets by20%
• Called upon to train new recruits on a consistent basis
• Sort out as a resource to close knowledge gap
• Provided tech-support for customers
• Responsible for daily bank deposits
• Accountability to open and close the store per hours of operation
• Handle and resolve billing issues for customer
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Proficient in providing customer service
• Possess strong sales skills
• Accountable to meet the companies quota regarding sales each week
• Responsible to organize stock and monitor inventory
• Provide carry out assistance to customer for product purchase
• Occasionally assist with cashing out customers
• Work with customers to repair items under warranty
• Create displays to attract customer’s attention to promotional offers
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Greeted customers and helped with product questions, selections, and purchases.

• Responsible for removing and replacing dry wall
• Repaired and updated various types of flooring
• Painted many homes interior and exterior
• Developed strong independent working skills
• Provide face to face updates to customers on progress of work
• Seasonal

• Worked with political candidate for the municipal election
• Canvas door to door
• Made follow up calls to potential voters
• Participate in team meetings to plan for execution of canvassing
• Evaluated effectiveness of campaign tactics regularly through data analysis, adapting strategies as needed for continuous improvement.
• Collaborated with local party officials to ensure alignment between candidate goals and party objectives.