Maria Camacho
Etobicoke,ON
Summary
Energetic and multilingual - a great advantage in today's globalized and fast-paced world. As well as experience in customer service and finance. As a highly analytical accounting specialist, I have developed the ability to dig deep into financial data and identify insights that can drive results. I have a consistent track record of meeting and exceeding goals which is a testament to hard work and dedication. I have extensive knowledge in Excel/Google sheet reports and Quickbooks, as these are essential tools in the accounting profession.
Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overall a dynamic skillset and experience to become a top performer and bring value to any team or organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Development Manager
National Bank
03.2024 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Accounts Receivable Specialist
Green Circle Salons
10.2019 - 07.2023
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Monitored accounts to verify compliance with payment terms and schedules.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Present Manage Inbound and Outbound follow ups and cold calls when applicable.
- Actively used processes with Quickbooks, Stripe ,Wave and Wordpress
- Contact customers to secure payment information, address disputes and/or provide necessary backup and documentation as required until full debt is closed.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Provided valuable insights into potential areas of improvement within the accounts receivable department based on thorough analysis of trends data from historical transactions.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Ensure the strict confidentiality and privacy of financial transactions as they relate to the organization and its customers.
CSR Team Lead
Canadian Premier Life Insurance
02.2017 - 09.2019
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Tracked customer service cases and updated service software with customer information.
- Manage a team of 4 CSR’s to attain targets of sale Month to Month targets.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Coordinated with other departments to ensure seamless order fulfillment process for customers'' purchases.
- Increased efficiency and team productivity by promoting operational best practices.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
All State Call Centre
03.2015 - 02.2017
- Sought ways to improve processes and services provided.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Responded proactively and positively to rapid change.
- Answered constant flow of customer calls with minimal wait times.
Bilingual Customer Service Representative
Minacs
06.2014 - 02.2015
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
- Translated documents, forms and other materials from English to French.
- Provided language translation services for customer service inquiries.
- Responded to customer calls and emails to answer questions about products and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English, French and Spanish-speaking customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained and managed customer files and databases.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
Education
Advanced Diploma - Finance Administration Enhancement
Centennial College
04.2022
Diploma - Business Administration HR & Accounts Receivable
Durham College
Oshawa, ON04.2019
Skills
- Extremely Organized motivated team player Goal-oriented
- Adaptable to new environments Self-motivated
- Exceptional time management skills
- Strategic Communication Management Professional
- Data Entry
- CRM Tracking
- Account Reconciliation
- Payment management
- Customer service support
- Complaint resolution
- Critical Thinking
Languages
English
Spanish
French
Software
Office Microsoft 360
Quickbooks
Stripe
Wave
Certification
Certifications Certificate of Fluent French Studies
Saint-Charles-Garner, Whitby, Ontario
Omvic Certified- April 2021
Timeline
Business Development Manager
National Bank
03.2024 - Current
Accounts Receivable Specialist
Green Circle Salons
10.2019 - 07.2023
CSR Team Lead
Canadian Premier Life Insurance
02.2017 - 09.2019
Customer Service Representative
All State Call Centre
03.2015 - 02.2017
Bilingual Customer Service Representative
Minacs
06.2014 - 02.2015
Advanced Diploma - Finance Administration Enhancement
Centennial College
Diploma - Business Administration HR & Accounts Receivable
Durham College
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