Maria Bulani
London,ON
Summary
Highly educated, detail oriented Registered Holistic Nutritionist with a track record of enhancing customer service and reducing shrinkage. Skilled in inventory management and fostering positive customer relations, adept at multitasking and organization. Excelled in training and mentoring staff, boosting productivity and maintaining high standards of store operations. Demonstrates outstanding communication skills and a commitment to professional growth. Dedicated Health Food /Supplement professional with a history of providing superior customer service with a focus on providing the best recommendation on a case by case basis company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Store Manager
Nutrition House
09.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Salon Manager
Petsmart
01.2006 - 09.2012
- Successfully managed 12+ employees in a high demand work environment
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels with fairness to employees in mind..
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Prepared, negotiated and executed fair employee schedules while meeting customer demands
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Education
Natural Nutrition
Canadian School of Natural Nutrtion
London, ON06.2016
Bachelor's of Fine Arts - Fine Arts
NSCAD University
Halifax, NS06.2000
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Store Opening and Closing
- Training and mentoring
- Outstanding communication skills
- Inventory Management
- Friendly and Positive
- Customer Service Management
Languages
English
Full Professional
Timeline
Store Manager
Nutrition House
09.2016 - Current
Salon Manager
Petsmart
01.2006 - 09.2012
Natural Nutrition
Canadian School of Natural Nutrtion
Bachelor's of Fine Arts - Fine Arts
NSCAD University