Maria Borrego Lopez
North Hollywood
Summary
Dynamic food service professional with a proven track record at Costco, enhancing customer satisfaction through efficient workflows and exceptional service. Skilled in cash handling and workplace cleanliness, I successfully implemented process improvements that reduced wait times and fostered a welcoming atmosphere, ensuring compliance with food safety standards and elevating team performance.
Overview
5
5
years of professional experience
Work History
Food Court Employee
Costco
08.2021 - Current
- Operated food preparation equipment efficiently to ensure timely service and high-quality meals.
- Maintained cleanliness and organization of food court area, adhering to health and safety standards.
- Collaborated with team members to streamline workflows, improving overall service delivery speed.
- Implemented process improvements that enhanced customer satisfaction and reduced wait times significantly.
- Resolved customer inquiries and complaints effectively, fostering a positive environment for diners.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Assisted in training new staff members on company policies, best practices, and general responsibilities within the Food Court setting.
- Streamlined kitchen processes by working efficiently under pressure, minimizing wait times for customers.
- Handled cash transactions accurately, contributing to balanced registers and streamlined financial reporting.
- Maintained a smooth flow of operations during high-volume periods by effectively managing multiple orders at once.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged repeat business.
Food Service Supervisor
Dave's Hot Chicken
04.2020 - 11.2021
- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff in food preparation techniques and customer service excellence.
- Coordinated inventory management, optimizing stock levels to minimize waste and reduce costs.
- Implemented training programs that improved employee efficiency and service quality.
- Controlled food costs and managed inventory.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
Education
No Degree -
Santa Monica College
Santa Monica, CASkills
- Workplace cleanliness
- Food safety
- Customer engagement
- Cash handling expertise
- Efficient workflow
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food Court Employee
Costco
08.2021 - Current
Food Service Supervisor
Dave's Hot Chicken
04.2020 - 11.2021
No Degree -
Santa Monica College
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