Maria Bonilla
Riverside
Summary
A committed professional recognized for maintaining high standards and delivering consistent results. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Senior Property Manager
Pro Management Inc
Riverside, CA
11.2020 - Current
- Conducted regular property inspections to identify maintenance needs and ensure compliance with safety regulations
- Established strong relationships with tenants through proactive communication, addressing concerns promptly and ensuring high satisfaction levels
- Oversaw the coordination of tenant move-ins and move-outs, ensuring smooth transitions and minimal disruption for existing tenants
- Developed emergency response plans for each property, conducting drills regularly to ensure preparedness in case of emergencies or natural disasters
- Maintained accurate records of all leases, rent payments, maintenance requests, and other relevant documentation using property management software systems
- Performed market research on rental rates in the area to determine competitive pricing strategies for vacant units
- Collaborated with legal counsel on eviction proceedings when necessary
- Managed capital improvement projects including renovations or upgrades to enhance property value
- Developed strong relationships with vendors such as contractors or suppliers ensuring timely completion of work and competitive pricing
- Conducted regular meetings with property owners to provide updates on property performance and discuss strategies for improvement
- Implemented technology solutions such as online rent payment systems or tenant portals to streamline processes and improve tenant satisfaction
- Developed and implemented policies and procedures to ensure compliance with local, state, and federal regulations
- Mentored junior property managers, providing guidance on complex issues and fostering professional growth
- Oversaw property operations, ensuring compliance with regulations and company policies.
- Managed tenant relations, addressing concerns promptly to maintain high satisfaction levels.
Officer Senior Preferred Client Representative
Bank of America
Brea, CA
10.2021 - 01.2026
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Developed strong relationships with key clients through regular communication and personalized support
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
Warehouse Manager
Filpac Inc
Riverside, CA
01.2020 - 10.2021
- Oversaw daily operations of a large warehouse facility, managing a team of 20 employees
- Implemented efficient inventory management system, reducing stock discrepancies
- Managed shipping and receiving processes, ensuring accurate and timely delivery of goods
- Trained new employees on warehouse procedures, equipment operation, and safety guidelines
Education
High school diploma - GED
Montebello High School
Montebello, CASkills
- Filing
- Management
- Administrative experience
- Customer support
- Microsoft Excel
- Microsoft PowerPoint
- Organizational skills
- Schedule management
- Team Management
- Microsoft Office
- Microsoft Word
- Appointment scheduling
- Computer skills
- Microsoft Outlook
- Customer service
- Property inspections
- Maintenance coordination
- Tenant relations
Languages
Spanish - Fluent
American Sign Language - Fluent
Interests
- I enjoy helping others and giving back to the community
- Fundraising Events
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
- Learning new cooking techniques and expanding my culinary skills
Timeline
Officer Senior Preferred Client Representative
Bank of America
10.2021 - 01.2026
Senior Property Manager
Pro Management Inc
11.2020 - Current
Warehouse Manager
Filpac Inc
01.2020 - 10.2021
High school diploma - GED
Montebello High School